Bruno Michel Silva

Hi.

Thank you for your time in evaluating my application.

I'm one of the top customer service professionals at UpWork providing high-quality services at affordable prices.
I've undergone specific core training to acquire the industry top standard skills in the customer service niche. Topics included customer retention, customer loyalty, customer relationship management, saving accounts, upselling, lead generation, data mining, data entry and many other aspects of true customer service.
I've worked with big companies in the last two years in the customer service niche such as Lightinthebox. Used proprietary in-house customer service relationship management software which included ticketing functionality, solving issues related to checking shipping, check order progress, returns, refunds, discounts, promotions, coupons, change address, change order and many others. But I've also used other CRM software such as Rhino and LimeLight.
I'm a fast problem solver, being capable to find what customers need with accuracy in the shortest given time. I show empathy towards customers' emotions, can hear them first to then establish the best method of solving their problems and issues. Also, punctual and hardworking are two qualities that really define my strategy of work. I always prioritize first the hard tasks to then move on to the simpler ones. My core goal is to always be a proactive team member, satisfying the company's objectives, as well as, meeting the customers' needs.

Best Regards,

Bruno Silva