Bruno Hernandez

Bruno Jose Hernandez Cra 46 # 26B-117 Villa Del Sur. Santiago de Cali. Colombia https://www.linkedin.com/in/bruno-jose-hernandez-a742761b0/ Profile -- Bruno is a dynamic economist with a growing specialization in emerging technologies and digital infrastructure. He has completed advanced coursework in Artificial Intelligence and prompt engineering, equipping him to bridge economic insight with intelligent automation. His foundational knowledge of Cisco networking, combined with ongoing training in AWS and Microsoft Azure, positions him at the intersection of cloud architecture and strategic systems design. Driven by a passion for continuous learning, Bruno actively explores new tools and platforms to stay current with the latest developments in information technology and systems integration. He is also expanding his multilingual capabilities, currently learning French, Italian, Portuguese, and German — adding cultural fluency to his technical versatility. His multidisciplinary approach allows him to connect economic logic with technical fluency, making him a valuable contributor to projects involving digital transformation, data-driven decision-making, and scalable infrastructure. Work Experience TASKUS Complejo Empresarial Carvajal TEAMMATE 02/2023-08/2024    Resolved client issues through scenario-based troubleshooting across multiple platforms. Delivered bilingual support and adapted messaging for Spanish- and English-speaking users Documented workflows and escalated technical barriers to ensure timely resolution. ALORICA Centro Comercial PALMETTO TEAMMATE 08/2024-06/2025    Gaspy Home Health Texas, EEUU  Medical Appointment Coordinator  07/2025-09/2025 DO IT IMPACT Windows & Doors Supreme International Construction Tampa, Florida Sales Agent 09/2025-10/2025     Provided bilingual customer support, adapting tone and content for Spanish and English audiences. Handled technical inquiries with empathy and precision, ensuring first-contact resolution. Followed structured scripts while personalizing responses to meet client needs. Scheduled and confirmed patient appointments, ensuring timely coordination across medical teams. Maintained accurate records and updated patient information in electronic health systems. Provided bilingual support to patients and caregivers, resolving inquiries with empathy and clarity. Supported builders and contractors by coordinating product specifications and delivery timelines. Provided bilingual assistance for hurricane-resistant solutions, ensuring clarity in technical and safety features Managed client communications and follow-ups to maintain trust and streamline the sales process. Education University   Certifications    Current Studies University of Carabobo. Valencia. Venezuela (Oct., 2001-Dec., 2008) Degree: Economist Professional Program in Global Commerce. FUNDACELAC: (Jan. 2007-Mar.,2008) Certificate in Fiscal Studies. University of Carabobo: Laws School -) Languages: English B+ and Spanhish (Native) CISCO NET ACADEMY: Introductory Cisco Networking Course (May.,2025-Oct., 2025) Currently strengthening my English proficiency while actively learning German, French, Italian, and Portuguese. I’m also expanding my technical skill set through ongoing training in Artificial Intelligence, networking fundamentals, AWS, Azure, cybersecurity, and emerging information technologies. My goal is to stay ahead of digital trends and integrate multilingual and technical fluency into scalable, futureready solutions. Skills Bilingual & Multilingual Communication • Native Spanish and fluent English support • Currently learning: French, Italian, Portuguese, and German • Adaptation of tone and messaging for diverse audiences • Bilingual intake, scheduling, and customer service 🖥️ Customer Experience & Support • Scenario-based troubleshooting (TaskUs, Alorica) • High-volume inbound/outbound call handling • Empathetic objection handling and escalation tracking • Appointment coordination and EHR updates (Gaspoy Home Health) • Product and delivery coordination (Do It Impact) 🖥️ Cloud & Contact Center Platforms • UCaaS: Microsoft Teams, Zoom Phone, RingCentral, Vonage, • CCaaS: Five9, Genesys Cloud, • CRM tools: Salesforce, Zendesk Technical & IT Foundation • Cisco Networking (Basic) – IP addressing, subnetting, Packet Tracer • AWS & Azure (in training) – Cloud services, identity, and infrastructure • Cybersecurity Fundamental(Basic) – Data protection and secure systems • Information Systems – Continuous learning in IT trends and architecture Process Optimization & Documentation • Workflow mapping and SOP creation • Intake scripts and training deck development • Bilingual documentation for onboarding and support • KPI tracking and quality assurance feedback