Bruna Hardt

Bruna Hardt Surrey, BC • - •-• linkedin.com/in/bruna-hardt Summary With 6 years of experience in project coordination, exam supervision, and customer service, I have demonstrated strong interpersonal communication and problem-solving skills. I have spearheaded team restructuring, resulting in a 30% reduction in project turnaround time and a 25% improvement in delivery efficiency. Proficient in administrative management, I have resolved customer complaints, earning recognition for excellence. WORK EXPERIENCE Gracie Barra North Burnaby Jiu Jitsu Academy Staff Assistant 10/2024 - 06/2025 • Safely transported children from their schools to the academy, ensuring a secure and comfortable commute. • Ensured a hygienic training environment by cleaning and sanitizing the tatami after each class, • • enhancing safety for over 20 children weekly. Assisted children with changing into and out of uniforms and supported them with personal hygiene routines. Organized children's personal belongings in labeled cubbies and supervised them until picked up by their parents. Acted as an assistant coach during training sessions, guiding children through exercises under the supervision of the head instructor. Oxford international North America Invigilator/Supervisor 05/2024 - 12/2024 • Ensure the conduct of examinations according to the IELTS Partners requirements. Closely follow and enforce testing procedures and regulations. • Carry test materials securely to the testing venues and bringing them back to the test centre. Test • Centre set-up, security and administration of test materials. Strong sense of responsibility, strong sense of customer service, strong interpersonal communication skills, strong problem solving skills and attention to details. Compass UOL Project Coordinator 01/2021 - 01/2023 Curitiba, Brazil • Managed personnel, recruitment, and interviews. Oversaw comprehensive project management, • • including client negotiations, demand planning, resource allocation, and cost management. Reduced project turnaround time by 30% through team restructuring and streamlined communication. Coordinated efforts of 900+ employees, contributing to a 25% improvement in overall project delivery efficiency. Produced detailed status reports to ensure adherence to project deadlines, quality standards, and sustainability. Resolved internal process bottlenecks, leading to a 20% reduction in late project deliverables. Via Serviços Integrados Renault do Administrative Analyst 01/2019 - 01/2021 Brazil • Successfully resolved customer complaints, earning the RA1000 seal of excellence on the "Reclame Aqui" platform. • Managed and addressed complaints through various channels, including CODIR, social media, and consumer.gov. Proficient in Claim Here, Sales Force, and SAP systems. EDUCATION MBA in Business University of Canada West Bachelor's degree in Business Administration Pontifícia Universidade Católica do Paraná Vancouver • 09/2023 - 04/2025 SKILLS Key Skills: Adaptable ​and ​organized, Customer ​Service, Excellent ​problem ​solver ​and ​critical ​thinker, Google ​Workspace, Leadership ​and ​communication, Microsoft ​Office, Portuguese, Proficient ​in ​English, Sales ​Force, SAP, Spanish Brazil