Brittany Brown Fontenot

BRITTANY FONTENOT Administrative Professional PROFILE Results driven administrative professional with 15+ years of experience spanning human resources, operations management, administration, and entrepreneurial leadership. Known for streamlining workflows, optimizing cross-functional communication, and managing end-to-end projects that keep organizations running efficiently in high-pressure environments. I am skilled at balancing strategic execution, with proven success in administration, document control, human resources, compliance, recruitment, and executive support. Highly skilled at leveraging advanced technical tools and platforms to improve processes, ensure accuracy, and enhance collaboration across teams. Recognized for adaptability, problem-solving, and the ability to build trust with stakeholders at every level. Experienced in managing confidential information with discretion, supporting leadership priorities, and delivering exceptional service to both clients and employees. A proactive self-starter who thrives on creating order out of complexity, I bring a strong mix of organizational expertise, people centered leadership, and technical fluency to every role. Committed to driving operational excellence. Highly Tech-savvy, I’ve mastered tools from Microsoft Office Suite, Salesforce, ADP, SAP, and QuickBooks to name a few. KEY ACHIEVEMENTS Operational Efficiency Achieved Developed processes reducing consumption by 65%, man-hours by 30%. Accelerated Hiring Process Implemented AI tool improving hiring time by 25%, enhancing candidate experience. Successful Employee Onboarding Onboarded 100+ employees successfully, maintaining 95% retention for six months. Enhanced Document Accuracy Reduced document discrepancies by 50% through streamlined workflows and detailed review. Operational Cost Reduction Reduced consumable costs by 65% and man-hours by 30% within 2 months. EMPLOYMENT HISTORY Co-Owner & Director, Castaway Charters Company LLC. Mar 2023 — Present Remote - Lake Charles, LA Director of operations for Castaway Charters, ensuring seamless guest experiences and financial accuracy. Balance hospitality and logistics deliver exceptional on-water adventures. Coordinate daily fishing charters with a focus on safety and guest satisfaction. Oversee scheduling, invoicing, and budgeting while managing marketing and vendor relationships. • Manage operations at Castaway Charters, enhancing guest satisfaction by 45% through tailored services and optimizing financial performance, resulting in a 15% revenue increase. • Coordinated daily fishing charters, prioritizing safety and achieving a 95% customer satisfaction rating through personalized service and proactive safety measures. • Revamped invoice and payment workflows, boosting operational efficiency by 25%, which enhanced cash flow and streamlined customer transactions. • Cultivated strong partnerships with vendors, resulting in improved delivery efficiency and enhanced operational workflow. Document Control & Administrative Assistant, Richard Design Services . Jul 2024 — Apr 2025 Hybrid - Lake Charles, LA Executed document control processes and administrative task, ensuring efficient transmittal, filing, and retrieval of project documentation for engineering teams. Collaborated with Project Managers to review and transmit official documents, maintaining accuracy and compliance. Coordinated workflows across cross-functional teams to uphold organized project records. Analyzed documentation discrepancies, aligning with company and client standards. • Implemented document management procedures to optimize the transmission, filing, and retrieval of project materials for multi-discipline engineering teams. • Coordinated with project managers, engineers, and contractors to ensure timely submission and approval of drawings, specifications, and technical documents. • Streamlined workflows by leveraging tools such as SharePoint, SAP, and Smartsheet to track document status, approvals, and distribution. Identified and resolved documentation discrepancies to meet both company and client standards. • Acted as liaison between internal teams and external stakeholders, ensuring seamless communication and alignment on project deliverables. • Oversaw administrative tasks such as expense reporting, cost controls, and safety training management. • Maintained confidentiality and integrity of sensitive project and HR records, ensuring compliance with regulatory and contractual requirements. HUMAN RESOURCES MANAGER II & TEMP ESV OPERATIONS MANAGER, SODEXO ENERGY & RESOURCES, USA Jul 2023 — Jul 2024 Hybrid - Westlake, LA Provide HR support to frontline and management staff in environmental services. Drive, design, and manage HR programs ensuring compliance with policies. Implemented DEXI AI assistant and Magic Jobs chat platform, automating candidate prescreening and enhancing hiring speed. Managed daily site operations per the contract. • Oversaw HR functions for environmental services at two sites, implementing compliance initiatives that improved operational efficiency by 20% and reduced incident reports. • Orchestrated recruitment and on-boarding for multi-site operations, enhancing HR compliance and successfully integrating over 35 front-line and management staff, which improved team cohesion and reduced turnover rates. • Implemented AI driven candidate pre-screening and interview scheduling tools, cutting time to hire and improving candidate experience. • Engineered streamlined processes, achieving a 20% increase in efficiency and reduced downtime, while enhancing team productivity through targeted training programs. • Established an onsite safety committee that introduced innovative training methods, resulting in a 20% increase in employee engagement and improved service area clarity for enhanced operational efficiency. • Achieved Unit Operational Profit within two months by cutting consumable and chemical usage by 65% and reducing labor hours by 30%. • Drove production excellence by monitoring key performance indicators and implementing quality control measures, resulting in a 15% reduction in defects and consistently meeting operational standards. • Temporarily assumed dual responsibilities in operations management while continuing HR Manager role; led client meetings, facilitated contractor safety meetings, managed a cross-functional team, and ensured seamless coordination across projects. Billing Specialist, R&R Construction, INC. Jun 2022 — Jun 2023 Westlake, LA Manage end-to-end project cost control and analysis. Track budgets against actuals, forecast variances, and deliver monthly cost-to-complete reports. Prepare client invoices per contract, reconcile billing discrepancies, and manage A/R aging reports. Also, administrative and HR functions daily. • Managed end to end project cost control and analysis, tracking budgets vs. actuals, forecasting variances, and delivering monthly cost reports. • Streamlined invoice generation, decreasing billing discrepancies by 30% and enhancing cash flow by 20%. • Managed and processed 100+ purchase orders monthly, guaranteeing alignment with budget allocations and achieving a 98% accuracy rate in vendor invoice verification, leading to streamlined financial operations. • Streamlined billing rates and evaluated labor hours, reducing billing errors by 20% and improving financial accuracy. • Prepared detailed client invoices and reconciled discrepancies to maintain accurate financial records. • Validated vendor invoices and matched them to budget lines for effective expense management. • Administrative task such as office orders, proofread and process new hire paperwork on-site, timekeeping, email management for executives. Executive Assistant, Garrison Industrial Services LLC. May 2021 — May 2022 Lake Charles, LA Oversaw administrative and accounting functions for multiple entities within Garrison Industrial Services LLC, ensuring efficient operations across various locations. • Coordinated daily administrative and accounting tasks for management and three entities, enhancing operational efficiency. • Processed payroll for multiple states, ensuring timely and accurate employee compensation. • Managed accounts payable and receivable, including vendor payments and customer invoicing using QuickBooks Online. • Facilitated new hire on-boarding, training, and compliance with safety regulations, streamlining the integration of new employees. • Successful Startup of New Entities: Successfully launched a new business entity from the ground up and creating full chart of accounts in QuickBooks Online, securing all required licenses, and implementing onboarding and operational processes that reduced setup errors by 50% and enabled the company to begin operations within 60 days. • EDUCATION Frederick Douglas High School May 2004 High School Diploma Upper Marlboro, MD SKILLS Communication Skills Microsoft Office Suite ………………………………………. Logistics Management SAP Products…….…………………………………………… Time Management Project Coordination Technology Implementation Customer Relationship Management (CRM) Strategic Planning Vendor Management Confidentiality Financial Management Human Resources Operations Management Attention to Detail Problem Solving & Critical Thinking