Britney Reid

Britney Reid -)- SUMMARY A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned. SKILLS • Efficient and Detail-Oriented • Creative Problem Solving • Technical Support • Call Documentation • Medical Insurance Rep • Order and Refund Processing • Supervisory Experience • Data Entry • Sales • CRM Software • Email Support • LiveChat Support • Salesforce • Microsoft Office • Zendesk • Understanding Customer Needs • Billing • Customer Service in health care EXPERIENCE Medical Sales Agent- LifeProtect247 • June 2023 March 2024 Selling Medical alert equipment Health Insurance Specialist Ambetter Health Remote October 2022 to May 2023 Remote • Customized insurance programs for individual customers to cover target risk types. • Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options. • Assist members in making payments • Assist members in finding doctors • Quoting benefits andeligibility • Helping members to get authorization for drugs or doctor visits. • Promoted within 1 months of being with Ambetter Health now apart of the member escalations team CSR Tier 2 • Assist agents with their queries • Take supervisor Calls • Deep dive into claims or authorizations inquiries. Sales Expert (Direct Tv https://www.instagram.com/reel/C3MOsBkthH3/?utm_s ource=ig_web_copy_link) Centerfield July 2019- august 2021 • Build rapport with customers • Taylor package to meet customers need • Qualify customers by running a credit check • Collect activation fee • Schedule technician visit Promoted to sales team lead after 6 months • • • Setting metrics for my team Coaching and developing sessions Coming up with strategies so that the agents can improve with their sales techniques • Setting Sales Targets and Goals Establishing realistic and challenging sales targets in alignment with the overall business objectives • Breaking down annual targets into manageable goals for individual team members. • Performance Monitoring • Monitoring and analyzing the performance of individual team members • Implementing performance improvement plans as necessary • Recruiment and training Customer Service Representative August 2018 to June 2019 Sutherland Global (Remote) • Assisted staff with resolving complex customer issues and implementing targeted solutions. • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. • Documented customer correspondence in CRM to track requests, problems and solutions. • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools • Assisted customers by providing confirmations, answering questions and offering general information. Data Entry/Account Administrative Representative Ibex Global July 2017 to August 2018 • Performed administrative tasks and assisted in executing business solutions • Successfully entered data into company database and validated the accuracy of valuable company information • Used and analyzed data from automated information aggregators to update the database • Generated data reports, enter company findings into the database and perform backups • Supported data entry across departments as requested, switching promptly to new projects. Customer Services Representative Amazon January 2016 June 2017 • Assisted staff with resolving complex customer issues and implementing targeted solutions. • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. • Documented customer correspondence in CRM to track requests, problems and solutions. • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services • Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools • Assisted customers by providing confirmations, answering questions and offering general information. Nursing Supervisor September 2012 - January 2015 • Taking and monitoring patient vitalsigns • Assisting patients with eating, dressing, and bathing • Administering medication • Maintaining accurate patient records • Collecting specimen samples when needed • Taking an active part in patient care planning • Overseeing Certified Nursing Assistants and training • Preparing patients for transfers or discharge • Assisting in medical procedures Also road promotions and sales for Pepsi, Flow, Boom Energy drink Pricesmart Brownstown Marketing. EDUCATION AND TRAINING DEGREE/DIPLOMA Queens High School CERTIFIED PHLEBOTOMY/GERONOTOLOGICAL NURSE PORTMORE NURSING ACADEMY DIPLOMA CUSTOMER SERVICE