Brinda Mishra

Brinda Mishra-- Hyderabad, India Professional Summary  Dynamic and proficient in managing the daily operations of an E-Commerce platform to ensure smooth and efficient functioning. Utilized Salesforce (CRM) to assist businesses in managing sales, customer service, marketing, and various other business processes.  Possess rich and extensive experience in operational activities with a focus on customer engagement, leadership, and strategic decision-making, complemented by strong communication, problem-solving, and organizational skills. Employment History AHS Specialist at Amazon, Hyderabad Jun, 2020 to Oct, 2024  Facilitated the reactivation of sellers' accounts by guiding them through essential steps.  Assisted sellers in drafting effective plans of action to manage their selling accounts.  Devised contingency plans to address client queries, ensuring exceptional customer satisfaction.  Resolved client inquiries regarding their accounts while implementing necessary changes enhancing overall service delivery.  Trained new batches on voice, communication, and behavioral skills for improved service quality and utilized performance metrics to oversee both personal and team achievements. Business Development Manager at Wishup.co, New Delhi Apr, 2019 to Sep, 2019  Worked with Salesforce to Define goals training my team, to Organize data and Track interactions with clients and Personalize them thereby Streamlining workflows to improve customer service and acquisition of new clients.  Orchestrated communication skills training sessions to enhance team effectiveness.  Empowered the team to generate leads via strategic outreach.  Guided the team in closing sales by elucidating the advantages of virtual assistant services and conducted weekly performance reviews to assess progress and strategize improvements.  Used Sales force and nurtured client relationships to foster loyalty and repeat business.  Measured team performance through relevant metrics for strategic insights. Senior Travel Consultant at Onkar Infotech, New Delhi Jun, 2017 to Mar, 2019  Managed inbound aviation sales calls and email queries concerning flight changes and new bookings and allocated seats per passenger preferences, enhancing the travel experience.  Arranging additional facilities like wheelchair, meal, infant support etc.  Helping customers plan holiday trips and booking hotels. Service Support Executive at British Airways, Gurgaon Jan, 2016 to Nov, 2016  Handled inbound aviation calls regarding flight changes and new bookings.   Allocated seats in accordance with passenger preferences and coordinated additional services such as wheelchairs, meals, and infant assistance. Assisted customers in planning holiday trips and securing hotel bookings. Senior Technical Support Executive at Dell, Gurgaon May, 2012 to Oct, 2015  Addressed inbound calls related to technical troubleshooting of computers, printers and routers for hardware and software issues.  Executed up selling initiatives for SAAS, contributing to revenue generation.  Worked with Salesforce to organize data and Track interactions with clients and personalise them, thereby streamlining workflows to improve customer service and acquisition of new clients and retention of old clients.  Mentored trainees, offering feedback to foster professional growth.  Supported team management by generating reports on sales metrics, adherence on login, logout and breaks for performance analysis. Senior Customer Service Executive at Wipro Limited May, 2009 to May, 2012  Managed inbound calls related to technical troubleshooting of printers on both hardware and software.  Executed up selling initiatives for hardware warranties, driving additional revenue.  Initiated outbound calls to out-of-warranty customers, resulting in improved acquisition rates. Customer Service Executive at HSBC EDPI, Bangalore Oct, 2007 to May, 2009  Delivered customized solutions to corporate credit card holders and account customers.  Waived late fees and provided detailed information on ongoing offers.  Facilitated the opening of new accounts to expand client base.  Executed up-selling of mortgages while working on payment recovery from card clients.  Enhanced clients' credit limits Online Tutor at Tutor Vista Global Pvt Ltd, Bangalore Sep, 2006 to Sep, 2007  Tutored English, Math and Science online to students in the US.  Prepared comprehensive reports on student performance.  Coordinated with substitute teachers in case of faculty absence and assisted in preparing worksheets for practice. High School Teacher at The PSBB Millennium School, Chennai Jun, 2005 to Sep, 2006  Instructed students in Mathematics and Science across high school.  Developed class schedules (timetables) for teachers in various subjects.  Oversaw admissions and facilitated inter-school and intra-school activities.  Organized and conducted Olympiads across schools in Chennai. High School Teacher at Army Public School, Gopalpur Mar, 1997 to Jun, 2005       Tutored Mathematics, Science, English, and Computer Science for high school Prepared labs for practical sessions to enhance hands-on learning experiences. Compiled monthly performance reports for student assessments. Counselling, Administration and Student Activities Identified areas of improvement and provided extensive coaching and assessments to help students excel. Organized class schedules (timetables) for efficient subject delivery. Oversaw admissions and coordinated various inter-school and intra-school activities. Trained Graduate Teacher at De Paul's School, Berhampur. Apr, 1992 to Mar, 1997  Tutored English, Mathematics and Science to high school students.  Compiled monthly performance reports, Identified areas for improvement and counselled students and parents accordingly.  Provided comprehensive coaching and assessments to drive student success. Education: B.Ed., at Berhampur University PGDCSA at Berhampur University B.Sc., at Chennai University Websites & Social Links: https://www.linkedin.com/in/brinda-mishra-077b3a37/ Skills:           Adaptability Communication Skills Problem Solving Team Management Business Planning Negotiation Skills Strategic Management Ability to Multitask Networking Skills Strategic Thinking Level: Expert Level: Expert Level: Expert Level: Expert Level: Expert Level: Expert Level: Expert Level: Expert Level: Expert Level: Expert Languages Known: English, Hindi, Tamil, Odia