Brinda Mishra

I am Brinda Mishra, a professional with more than two decades of diverse experience across education, customer service, technical support, and business operations. My career journey reflects adaptability, growth, and a consistent focus on delivering value—whether through teaching young learners, supporting global customers, or driving business development in fast-paced corporate environments.

I began my professional path as a teacher, nurturing students in Mathematics, Science, and English at reputed schools including Army Public School and The PSBB Millennium School. During this phase, I not only taught but also took on responsibilities such as creating timetables, conducting Olympiads, overseeing admissions, and counseling students and parents. This early grounding in education helped me develop strong communication, mentoring, and organizational skills that remain central to my work today.

Transitioning into the corporate sector, I embraced customer service and technical support roles at organizations such as HSBC, Wipro, and Dell. Here, I honed my ability to resolve customer concerns with empathy and efficiency while also contributing to revenue growth through up-selling initiatives. I consistently leveraged tools like Salesforce CRM to streamline workflows, manage data, and improve client interactions. Alongside service delivery, I actively mentored and trained team members, reinforcing my natural inclination for leadership and knowledge-sharing.

In later roles, including Senior Travel Consultant at Onkar Infotech, Business Development Manager at Wishup.co, and AHS Specialist at Amazon, I further expanded my expertise. At Amazon, I specialized in reactivating seller accounts, drafting action plans, and training new hires in voice, communication, and behavioral skills. I was deeply engaged in ensuring customer satisfaction while also using metrics to measure and enhance team performance. These experiences sharpened my skills in strategic management, negotiation, problem-solving, and adaptability.

Beyond professional achievements, what defines me is my ability to build trust—whether with students, customers, or colleagues. I thrive in environments that demand multitasking, decision-making, and balancing people with processes. My educational background, including a B.Ed., B.Sc., and PGDCSA, combined with my fluency in English, Hindi, Tamil, and Odia, allows me to connect across cultures and adapt seamlessly to new challenges.

In essence, I bring a blend of academic foundation, customer-centric service, and business acumen. I see myself as a lifelong learner who has evolved from a teacher into a corporate professional without losing the essence of guiding, problem-solving, and leading with empathy.