Bright Otanwa

Bright Adakole Otanwa Customer Support Specialist ABUJA/NIGERIA bcobrainz.artstation.com PROFESSIONAL SUMMARY Results-driven Telesales Agent and Customer Success Specialist with a proven track record in high-volume outbound sales and remote support operations. Equipped with a Bachelor's Degree in Statistics and Computer Science, bringing a unique, analytical approach to CRM lead management and sales pipeline accuracy. Highly skilled in cold-calling, consultative upselling, objection handling, and tactical de-escalation of inbound support tickets. Operating from a dedicated, noise-free home workspace with high-speed fiber-optic connectivity, fully prepared to adapt to flexible shifts, including US and European time zones, to drive global revenue. CORE COMPETENCIES B2B & B2C Tele-sales: Expert in outbound lead conversion and consultative selling. Inbound/Outbound Call Operations: Seamlessly pivoting between aggressive sales and empathetic support. Customer Inquiry Resolution: Rapid troubleshooting and professional complaint de-escalation. CRM & Database Management: Precision-driven updates to customer records and system logs. KPI & Quality Assurance: Consistent achievement of strict Average Handle Time (AHT) and QA targets. Independent Remote Work: Disciplined time management in fully autonomous setups. • • • • • • PROFESSIONAL EXPERIENCE Tele-sales Agent Call Expert Executed high-volume outbound sales campaigns, consistently exceeding monthly conversion quotas and revenue targets. Conducted consultative needs-analysis with prospective clients, effectively handling objections and closing sales on the first call. Managed a dual-function queue, simultaneously handling inbound customer support inquiries and successfully converting service calls into cross-sell and upsell opportunities. Updated and maintained precise customer data, sales pipelines, and interaction logs within the CRM database simultaneously while on active pitches, ensuring zero data loss. Navigated peak call periods and rigid sales metrics with high-level time management and zero micromanagement required. 11/2025 – 02/2026 Remote Technical Support Representative Airtel Nigeria Provided high-level remote technical support via Zendesk, resolving internet connectivity and software application issues for a global user base. Troubleshot mobile device configurations and network latency issues with a 90%+ first-call resolution rate. 02/2023 – 02/2024 Remote School Brand Ambassador Cowrywise Promoted financial literacy and digital product adoption, leading workshops that significantly increased platform sign-ups. Managed digital media publicity and community growth for the leading fintech platform. 02/2023 – 10/2024 Makurdi/Benue State Outgoing Global Entrepreneur & Talent (OGET) AIESEC Nigeria Facilitated international professional internships, guiding applicants through global exchange processes and developing leadership pipelines. 03/2021 – 09/2022 Makurdi/Benue State • • • • • • • • • • Marketing & Design Intern Jobberman Nigeria Created visual marketing materials and analyzed consumer behavior data to support sales teams with actionable insights. • 11/2019 – 03/2020 Kaduna State EDUCATION B.Sc. (Ed) Statistics & Computer Science | Second Class Upper (2:1) Joseph Sarwuan Tarka University 02/2021 – 10/2024 Benue State/Nigeria PUBLICATIONS The Comparative Study of Student's Performance in WAEC and NECO Mathematics Achievement -) Bright Adakole Otanwa & Reuben Msugh Mbator 24/06/2025 RESOURCES & AVAILABILITY Workspace: Dedicated, noise-free home office environment optimized for professional audio. Connectivity: Enterprise-grade reliable internet connection with automated power backup. Availability: Complete flexibility to work rotational shifts, including evenings and weekends, to align with target international markets. • • •