Bright Otanwa

Customer Support Specialist & Help Desk Agent (Remote) with 4 years experience on high volume inbound calls, complex ticketing systems and CRM administration. Skilled in turning angry callers into brand ambassadors with active listening, quick resolution and tactical de-escalation.

I am a high level asset in remote support and do not need to be micromanaged. I am skilled at using modern CRM platforms to track user history, handle technical help desk requests, and keep operational workflows running efficiently. I come from a background in demanding call center environments where time management, low average handle times (AHT) and professionalism are non-negotiable.

I bring a unique blend of Sales and Data Analytics to the support desk beyond basic troubleshooting. I don't just close tickets, I find the patterns in the customer friction so that your team can improve the core product. In addition I employ consultative and value based upselling techniques which naturally increase the customer lifetime value during routine support calls without ever sounding pushy.

I am a dedicated and self-motivated professional working from a noise free dedicated remote workspace with a dependable high speed internet connection. I am ready for full-time (40 hrs/wk) deployment and can integrate into your existing support structure to clear your ticket backlog, increase your sales metrics and improve your customer satisfaction scores from day one.