Briggs Pedrera

EXPERIENCE CONVERGYS PH CORPS. | SYNCHRONY BANK Collections Associate July 2017 - July 2018 BRIGGS F PEDRERA Collections Associate -- B9 L6 Jacinto St. Fairwoods subd. Brgy. Espeleta III Imus city, Cavite, Philippines PROFESSIONAL SKILLS ENGLISH COMMUNICATION SKILLS COLLECTION & BILLING PROCEDURE • Call customers using an automated system and receiving calls from customer to assist them with the payments. • Inform clients of overdue accounts and amount currently owed and collect payments on past due bills. • Ensure all customer information is correct, including phone numbers and addresses. • Listen to customer's story and determine if the debt can be collected and set up repayment plans and new terms of sale. • Report on collection activity and accounts receivable status. • Investigate historical data for each debt or bill and resolve billing and customer credit issues. •Take actions to encourage timely debt payments. TOTAL INSURANCE MARKETING (HOMEBASED) Insurance Marketer February 2016 - June 2017 •Helping insurance agents to get contracted with other carriers and helping them to get infront of people in order to get more sales •Designing and implementing effective marketing strategies to offer top carriers that has the best market pricing for their customers • Contacting potential clients and creating rapport by networking, cold calling, using referrals etc • Appraising the wishes and demands of business or individual customers and selling the suitable carriers INSURANCE MARKETING SYSTEM INC. Telemarketer JULY 2018 - Present • Explain products or services and prices, and answer questions from customers. • Contact businesses or private individuals by telephone in order to solicit sales for goods or services • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. EDUCATION COLLECTION TECHNIQUE CUSTOMER SERVICE STI College - Bacoor Associate degree in Computer Technology with- - 2017 PROBLEM SOLVING DATA ENTRY & PROCESSING ATTENTION TO DETAIL MULTI-TASKING MS OFFICE APPLICATION ACHIEVEMENTS & AWARDS Top 1 Agent | Month of August-% Overall QA Score & No Compliance Defect - November 2017 | March, April, May, June 2018 COMPUTER SKILLS • Proficient with: C#, Microsoft Visual Basic, Java, HTML and CSS | • Database: Microsoft SQL Server and Microsoft Access | • Platforms: Windows XP, Windows 7 and Windows 10 | • Adobe Photoshop | • Google drive: Spreadsheet, Slides and Docs | • Microsoft Office Suites: Word, Excel, Powerpoint, Access PERSONAL PROFILE Date of Birth : 12/10/1998 Marital Status : Single Nationality : Filipino Known Languages : English, Tagalog REFERENCE Justin Ralph Miras - "Convergys Philippines Corp." Team Leader- Jemelyn Aguilar - "Insurance Marketing System and Insbpo" Virtual Manager-