Briggs Pedrera

CONVERGYS PH CORPS. | SYNCHRONY BANK

Collections Specialist (July 2017- July 2018)

• Call customers using an automated system and receiving calls from customer to assist them with the payments.
• Ensure all customer information is correct, including phone numbers and addresses.
• Listen to customer's story and determine if the debt can be collected and set up repayment plans and new terms of sale.
• Investigate historical data for each debt or bill and resolve billing and customer credit issues.
• Take actions to encourage timely debt payments.

TOTAL INSURANCE MARKETING

Insurance Marketer (February 2016-June 2017)

• Helping Insurance agents to get contracted with other carriers and helping them to get in front of people in order to get more sales
• Designing and implementing effective marketing strategies to offer top carriers that has the most competitive pricing for their customers
• Contacting potential clients and creating rapport by networking, cold calling, using referrals etc
• Appraising the wishes and demands of business or individual customers and selling he suitable carriers

INSURANCE MARKETING SYSTEM INC.

Telemarketer (July 2018- Present)

• Explain products or services and prices, and answer questions from customers
• Contract businesses or private individuals by telephone in order to solicit sales for services
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales representatives