Brianne Lopez

Brianne Lopez-- WORK EXPERIENCES Vance the Credit Repair Doctor Jun 2022 - Mar 2025 Credit Repair Analyst Assisted with disputing errors on credit report Sent out letters to US 3 major credit bureaus (EQ, XP & TU) Tools: Google Workspace, Microsoft Office, Mailchimp, Postalocity Shaw Law Firm Dec 2023 - May 2024 Legal Assistant ABOUT ME I started out working in the BPO call center world, where I got really good at multitasking—talking on the phone, replying to emails, and chatting with customers all at once! Later on, I tried something new and worked as a legal assistant at a law firm, which helped me get even better at staying organized and handling office tasks. In 2019, I decided to work from home so I could spend more time with my daughter and try something different. That’s when I became a Virtual Assistant and I’ve loved it ever since! Helping clients and making sure everything runs smoothly is something I truly enjoy. Over the years, I’ve picked up a lot of useful skills, and now I get to do what I’m great at providing admin support, while also having fun with creative stuff like graphic design. SKILLS Customer Service Email, Chat & Phone Support Legal Assistant | Administrative & Clerical tasks Graphic Designing | Canva Calendar & Social Media Management Credit Repair Analyst Injury Lawyer : assisted clients with medical & injury concerns Phone, fax, & email support for clients and US social security Tools: Prevail CRM, Adobe Acrobat, Google Workspace, Dropbox SPP Management Credit Repair Inc. Executive Assistant and Credit Repair Analyst Disputed negative items & send out letters to US credit bureaus Phone, chat, email support and discovery calls Tools: Active Campaign, White Label CRM, Google Workspace, Canva, Microsoft office, Video editing U.S Notary Agency, LLC Tertiary St. Paul’s University Manila 2006 - 2008 Seconday Philippine Women’s University 2002 - 2006 Primary St. Scholastica’s College Manila 1995 - 2002 Nov 2020 - Nov 2021 General VA Managed spreadsheets, emails, phone, chat support and faxes Conducted webinars, discovery calls & on-boarding clients Tools: Active Campaign, Buffer, Adobe Acrobat, Google Workspace, Canva, Microsoft office, Video editing, Dropbox, AWeber Skillz Gaming Inc. Oct 2019 - Oct 2020 Email and Chat Support Fixed Gaming App Bug and provided refunds if needed Tools: Bingo Mobile App, Slack, Skillz CRM, Zendesk Telstra Australia Telecommunication Nov 2015 - Apr 2019 Case Manager | Phone, Email, Chat Support Helped clients move their Internet Services to their new home. Tech, Phone, Email and chat support and sales. Tools: Siebel, MS Dos, NBN portal, Avaya, Google Workspace AMC Law Firm Legal Assistant Jul 2014 - Feb 2015 Received incoming documents (orders, resolutions, court pleadings) Schedule of court hearings and meetings. Calendar management. Tools: Microsoft office, Google workspace, Hands-on filing Pasay City Town Hall – Secretary EDUCATION Nov 2021 - Nov 2022 Feb 2014 - Oct 2015 Hamilo Coast – Real Estate Manager Sep 2013 - Jan 2014 Visa – Financial Analyst Nov 2009 - Jul 2012 Handled Lost and Stolen Visa Credit Cards Assisted Int’l Law Enforcement, assistance for fraud protection US 411 -- Directory Assistance Jun 2007 - May 2009 Provided retail information services including contact information Tools: Ms Dos, Avaya Phone