Brianda Velasco Cordero

BRIANDA VELASCO EDUCATION 2020 - 2024 Bachelor's degree of Tourism Technology and Languages CONTACT- -- Cartagena, Colombia ABOUT ME I am an organized and detail-oriented individual with a passion for teamwork and collaboration. I am friendly and approachable, which helps me contribute effectively in team settings. My strong organizational skills enable me to manage tasks efficiently, consistently meeting or exceeding deadlines. As an active listener, I thrive in environments where communication and problem-solving are key. I am eager to explore new opportunities that will allow me to continue growing professionally, face new challenges, and further develop my skills. LANGUAGES English - Advanced Spanish - Fluent Serbian- Beginner REFERENCE: - Maria Paula Güiza- Foundever Universidad mayor de Cartagena, Department of Tourism and Languages As a specialist in tourism and languages, I possess the expertise to create, organize, manage, and direct travel and tourism companies and agencies. My role involves analyzing both local and international tourism and hospitality markets to develop and propose effective strategies for service promotion and marketing WORK EXPERIENCE Foundever, Affirm 2023- Present I am currently working in the customer service field at Foundever (Colombia), supporting the U.S.-based Affirm campaign. With over 10 months of experience, I serve as an Email Representative in the Front Office, handling both written correspondence and phone inquiries to ensure efficient and effective customer support. Teleperfomance Saks Fifth Avenue - The support of the U.S.-based Saks Fifth Avenue campaign in the customer service department at Teleperformance. Responsibilities include providing accurate and timely information to customers regarding the status of their purchases and merchandise, addressing inquiries, and resolving transaction disputes. Travel Agency, Cartagena de Verdad - Experienced in selling tourist packages and managing transportation services. This includes organizing inbound and outbound transfers, such as picking up clients from the airport and transporting them to their hotels, or vice versa. SKILLS Salesforce Patience Active listening Research skills Collaboration Organization Adaptability Verbal Communication