Brianda Velasco Cordero

I’ve been working in customer service for over two years, and during that time, I’ve had the chance to work with both a luxury retail brand and a financial technology company .

My journey in customer service began at Teleperformance, where I worked on the Saks Fifth Avenue campaign. In this role, I focused on assisting clients with returns, refunds, and dispute resolution, gaining valuable skills in problem-solving and ensuring customer satisfaction.

Following this, I joined a travel agency, Cartagena de Verdad, where I played a pivotal role in helping clients design and book their dream vacations. This experience further honed my ability to connect with customers on a personal level, understanding their unique needs and providing tailored solutions.

Currently, I am a senior agent at FoundEver for the Affirm campaign, where I handle email and phone support, mentor team members, and ensure efficient issue resolution. My experience has equipped me with excellent communication skills, a customer-first mindset, and the ability to adapt to diverse roles and responsibilities. I am passionate about delivering outstanding service and fostering positive client relationships.