Briana Sanchez-|Atwater, California |-
PROFILE
Customer Service Professional and Communications student with over 2 years’ strong experience in performing high quality customer service and front office tasks such as providing high quality customer service scheduling/maintaining appointments, answering/returning phone calls adequately to promote customer growth, and supporting staff to resolve issues or complaints according to company’s policies within the retail and higher education industries.
Posses strong knowledge of clerical office procedures, such as maintaining information confidential (personal records, data entries), and processing payment plans according to clients’ (copays, payments). Proficient in phone etiquette, computer software programs (practice management, Internet Browsers), and typing 55 words per minute.
Fluent in English and Spanish.
PROFESSIONAL EXPERIENCE
Advanced ClinicalSept 2020-Present
Operations Specialist
Responsible for performing operation associate tasks, such as providing high quality customer service(greeting clients, patients), maintain an updated client/patient management system while overseeing day to day operations(scheduling, implementing new processes and procedures according to policies and procedures), interacting over the phone with suppliers and outside partners to achieve day to day goals, inputting data to record private records into computer software programs, and organizing/coordinating project plans to ensure compliance with overall strategic objectives within the support team of a large-sized organization in the health industry.
Provided assistances to the RN in different onboarding process including review patient information to make sure the day to day objective ran smoothly.
Input private data to correctly analyze day to day forecast.
Train new hire as necessary and ensure policies and procedures are followed
Achievements
Developed a new computer format when printing labels for securing patient information that changed the data entry process daily. This new computer format has resulted in less money wasted on supplies for the day to day operations.
Cashier/MerchandiserOct 2019-Present
Responsible for performing cashier/merchandiser tasks, such as providing high quality customer service (greeting customers), performing cashier duties (processing returns, and credits as needed), and coordinating the flow of customers in crowded areas as instructed by policies within the sales department of a $39B/large-sized organization in the retail industry.
Answer phone calls from various customers inquiring of a specific store item and sent them to the appropriate department to receive answers.
Assist staff members in different departments that are dealing with high stress situations.
Achievements:
Properly developed a new form of communicating with incoming customers that changed the quarterly amount of surveys we receive. This new form has resulted in an increased amount of 3 surveys per week.
Merced College
Office Clerk Jan 2019-June 2020
Responsible for performing front office tasks, such as providing high quality customer service (greeting students), filing of student records(registration, eligibility forms), and responding to phone inquiries about the services the department provides according to policies within the ASMC department of a large-sized organization in the education industry.
Answer incoming calls inquiring about services and answering them according to protocols.
Assist staff by contacting students to make an appointment to come in and to fill out missing information on private forms.
Achievements:
Successfully developed and implemented an Excel spreadsheet to automatically change the registered status for 20+ clubs. This automated process has resulted in a significant time savings of one month per term semester.
Merced College
Office Assistant Jan 2019-Sept 2019
Responsible for performing clerical office tasks, such as providing high quality customer service(greeting students), answering/returning telephone calls, pre-screening students to meet registration/financial requirements according to policies, and participate in required meetings as requested within the Student Equity department of a large sized organization in the education industry.
Organize files of 30 +students registration forms to ensure files could be reached when needed.
Help input student data to later be used by staff for reports.
Achievements:
Successfully developed a Word document to automatically print when staff members go into meetings. This automated process has resulted in a significant time savings of three biweekly meetings per month.
EDUCATION
Merced College Student-Medical Office Professional Associates Degree
Expected degree date Fall 2020
Merced CollegeMerced, CA
Associate in Communication Studies Dec 2019
Associate in Administrative Office Professional Dec 2019
Keyboard Certificate 55 WPM Dec 2019
Certificate of Proficiency in Virtual Office Professional Dec 2019
