Brian Realista
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Teletech | Retail | Jan 2016-June 2017
CONTACT INFORMATION
--Cebu, Philippines
PROFESSIONAL SKILLS
Customer Support
Provides Information about Products and Services
Order Management | Deliveries | Installations
CUSTOMER SERVICE REPRESENTATIVE
Techmahindra | Retail | July 2017-Sept 2018
Customer Support
Order Entry | Refunds | Returns
Researches | Resolves Inquiries
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance | Wellcare | Sept 2018-Oct 2019
Insurance Verification
Member Escalations Team
Prior Authorization | Appeals
REAL ESTATE APPOINTMENT SETTER | COLD CALLER
Caeser Capital LLC | Nov 2019-Nov 2020
Customer Service
File and Data Management
Project Management
Appointment Setting
Customer Support
Administrative Support
Calendar Management
Inbox Management
Healthcare Support
SOFTWARE EXPERIENCE
Call potential Leads
Qualify Leads
Follow up with Leads to close Deals
EXECUTIVE ASSISTANT
Noon Dalton | Nov 2020-Oct 2021
Appointment Setter
Administrative Tasks
Research and Data Entry
CUSTOMER SERVICE ADVOCATE
Optum Global Solutions | Oct 2021-Jan 2025
Refills | Override Prescriptions
Pharmacy Benefit Manager | UHG
Insurance Verification
EDUCATION
Zoom
Slack
MS Office
Freshdesk
Hubspot
Aircall
SalesprodirecT
Calendly
MS Teams
Linkedin
Careconnects
Iris
Navigator
Advocate Central
UNIVERSITY OF SAN CARLOS
Bachelors of Science in Information Technology
REFERENCES
Jomel Labiste | Account Supvervisor | Team Lead-| -
Mary Lee Goc-ong | Account Supervisor | Management Trainee-| -
