Brian Realista

Hi, my name is Brian, and I bring over 8 years of experience across customer service, healthcare support, real estate, and executive assistance.

I started my career in retail customer service at Teletech and TechMahindra, where I supported customers by answering product and service inquiries, order management and resolving issues efficiently to ensure a positive customer experience.

In 2018, I transitioned into the healthcare industry with Teleperformance under WellCare account, focusing on insurance verification, managing member escalations, processing prior authorizations and appeals. This experience strengthened my skills in handling sensitive information and delivering accurate, patient centric support.

Later, I worked as a Real Estate Appointment Setter and Cold Caller at Caeser Capital, then moved into an Executive Assistant role at Noon Dalton, managing calendars, setting appointments, handling administrative tasks, and data entry.

Most recently, I served as a Customer Service Advocate at Optum Global Solutions under UnitedHealth Group, where I worked on pharmacy related concerns, prescription refills, override requests, insurance verification, and provided high quality healthcare support to patients.

**I’m highly proficient with tools like MS Office, Freshdesk, HubSpot, Calendly, Zoom, and Slack. I’m hardworking, organized, tech savvy and confident that my experience and skills makes me a strong fit to any role assigned to me. **

Thank you for the opportunity and I’m looking forward to hear from you.