Brian Randiak

BRIAN OCHANDA RANDIAK Nairobi, Kenya COMPETENCIES HIGHLIGHT Career orientation – Strategic Accounts Management, Customer Relationship Management and Sales, Service Delivery and Quality assurance Experience Over twenty-five years of cumulative responsibilities in various positions within the banking industry; A proven leader with management and sales experience in retail banking and a wealth of knowledge in sales and service delivery gained through my experience in the demanding hotel and financial services industries Experienced in sales and relationship management in highly dynamic financial sector; Also have a command of investment management and decision support; Proficient on cost benefit analysis presentation to clients for investment and banking products Has a wealth of experience in managing sales and relationship management teams. Technical Aptitude Sales and Marketing; Account Management; Relationship Management; Human Capital Management; Operations Effectiveness; External & Internal Service Benchmarking Other Attributes Customer service oriented professional with excellent Business focus and awareness Self-driven person with excellent oral and written communication skills Highly developed analytical, planning and organizational skills Team player and adaptable to change Excellent inter personal skills CAREER HISTORY Consultant, Emerald Care LLC - USA, 2015 to 2017 Scope of Consultancy: Offering periodic service to the company on administrative issues and business strategy formulation. This is a health care provider contracted by the state of California to offer its clients assisted living programs and home based care. The assignment involved; Developing a procedures manual for the company. Advising on annual review of staff wages with the directors to keep the business both profitable and viable by retaining the key staff at competitive rates; Drafting key correspondence with stakeholders for adoption by the management. Business Development Manager, Rentco Limited,- Overview: This was a leasing company that provided companies with the opportunity to have off balance-sheet financing through their leasing service. Key tasks included; Managing the relationship with the clients and ensured they made their periodic rental payments in time. Obtaining the best value for our clients by sending funding proposals to a selection of our funding banks to obtain the best terms. Achievements Joined the company at its inception and grew my client list to 9 clients within the first year, with drawn facilities in excess of Ksh750 million. Managed the delivery of over 400 Subaru vehicles to The Government of Kenya after they signed a leasing agreement for the vehicles. Accounts Manager, Aberdare Safari Hotels, 2012 to 2013 Overview: Charged with the responsibility of managing relationships with existing institutional clients and acquiring new business for our four properties. Achievements Grew the sales of our conference package to Outspan Hotel in the middle of a very challenging season for the tourist industry. Signed up new business including The Judiciary, The association for People with Disabilities and IMLU. Office Manager, BearAfric Kenya Limited, 2008 to 2011 Oveview: Oversaw administrative functions of the company. Led a team of 8 permanent staff. Achievements Coordinated the trading functions of the company. Established a market in Ghana for raw cowhide exports from Rwanda, DRC and Uganda and established the logistical framework to support the trade. Acted as the liaison with the company’s contractors during the construction of their Ksh 750 Million project, Elysee Plaza, in Kilimani to ensure timely delivery of the project. Consultant Director, Leader Investments Limited, 2007 to 2008 Scope of Consultancy: Designed a website to give our potential clients more information about our business and was in charge of delivering growth in our client base both in number and value through a team of twelve marketers and four accounts executives. Achievements: In recognition of my contribution towards the growth of the company I was offered a seat on the Board of Leader Investments Limited. Team Leader, Marketing, Leader Investments Limited, 2005 to 2007 Overview: This is a Financial Services company that gives clients an opportunity to invest in the international markets. This was a particularly challenging job since the concept of online trading was fairly new in Kenya. Grew the level of investment to over 2 million dollars in less than two years. Proprietor, Ocrum Investment Limited, 2003 to 2005 This is a general trading company that deals primarily in supply of office furniture and equipment. Successes The company is listed as an approved supplier of the International Committee of the Red Cross (I.C.R.C) and the Ministry of Regional Development Authorities. Had a turnover of over 1.2 million Shillings between June 2004 and June 2005. Premier Banker, Barclays Bank of Kenya, 2002 to 2003 Responsibilities Managing the accounts of high-end retail customers - clients with incomes of at least 250k per month; Proactively provide appropriate financial solutions to satisfy my client’s diverse financial needs; Maintaining detailed personal and financial records of each client and obtaining useful insights into what kinds of products would suit client individual lifestyles; Products on offer included Personal loans and Overdrafts, Foreign Currency accounts and, for those who were interested, Offshore Accounts; Handling customer feedback with a view to retaining existing members and encouraging referral of new clients. Achievements Increased the client base by forty-eight percent within a year of joining the team; Implemented stringent Anti Money-Laundering Rules and reduced the bank’s exposure to risk; Grew the loan book by 13% by proactively matching the customers’ needs to existing personal finance solutions. Team Leader, Personal Banking, Barclays Bank,- Responsibilities Managing the delivery of challenging sales and service delivery targets; Supervising a team of five Personal Bankers and four support staff; Managing back office processing of all customer related instructions and requests in order to meet our strict Service Level Agreements; Overseeing the implementation of processes that underpin operational rigour and therefore reducing the bank’s exposure to risk; Monitoring sales performance of Personal Bankers and advised the Personal Sector Manager on trends; Driving sales by providing operations/processing support to the sales team; Training of new Personal Bankers; Organizing initiatives to build and expose the teams like sales “blitzes”, company visits, open-days and Corporate Social Responsibility events that would promote the visibility of our products and increase sales; Playing the role of a personal Assistant to the Area Manager and wrote reports on the cluster’s performance for presentation to the Board of Directors. As a result of these initiatives we exceeded our sales and processing accuracy targets by 62 per cent. Personal Banker, Barclays Bank, 2001 to 2002 Responsibilities Recommending appropriate products and services to satisfy my customers’ needs; Delivering quality customer service and handling customer enquiries and complaints; Achievements Awarded the “Executive Club” award in recognition for my sales effort. I was the first to sell a personal loan of 3 million to a client. OTHER ROLES HELD Clerk/Cashier, Barclays Bank – Kisumu, Mombasa and Nairobi, 1991 to 2000 PROFESSIONAL TRAININGS Formal Training Leading Winning Teams. Management Training. Barclays Bank. Achieving Market Leadership. Management Training. Barclays Bank. Personal Banking. Sales and Marketing Training. Barclays Bank. Other Training Lotus, Excel, PowerPoint Computer Packages. Barclays Bank.