Brian Okute

BRIAN ATEYA OKUTE Nairobi, Kenya PROFESSIONAL PROFILE Results-driven professional with over 7 years of experience in customer service, digital marketing, data analytics, and virtual assistance. Skilled at transforming data into actionable insights, managing client relationships, and executing marketing strategies that enhance brand growth. Known for strong communication skills, efficiency, and a passion for delivering exceptional service and measurable results across diverse business environments. KEY SKILLS AND COMPETENCIES · Data Analysis & Reporting · Customer Relationship Management · Digital & Social Media Marketing · Virtual Assistance & Administrative Support · Academic & Technical Writing · MS Office & Google Workspace Tools · CRM & Data Entry Systems · Problem Solving & Communication PROFESSIONAL WORK EXPERIENCE ISON Xperiences, Nairobi, Kenya 2024 – Present Serve as the primary point of contact for customer inquiries, ensuring professional and timely responses. Maintain accurate records of customer interactions using CRM systems, ensuring data integrity and process efficiency. Analyze customer feedback and data trends to support management in improving service delivery. Collaborate with internal teams to resolve complex issues, achieving a high rate of customer satisfaction. Train and mentor new team members, fostering a culture of excellence and accountability. Brian Ateya Okute: Resume Freelance Virtual Assistant & Academic Writer Remote | 2022 – 2024 Provide administrative and research support to clients, managing schedules, communications, and project tasks. Conduct academic and business research, creating well-structured reports, proposals, and articles. Manage email correspondence, data entry, and document formatting with accuracy and confidentiality. Digital Marketing & Data Analytics Projects Savanna Data Solutions | 2016 –2021 Plan and execute digital marketing campaigns across social media, email, and content platforms. Use analytics tools (Excel, Google Analytics) to track performance and optimize marketing ROI. Develop data dashboards and performance reports for better decision-making and strategy alignment. EDUCATION 2016: Bachelor of Business Information Technology, Jomo Kenyatta University of Agriculture and Technology 2016: Certificate in Computer Applications CERTIFICATIONS 2021: Data Management, Ajira Digital Program 2024: Virtual Assistant, ALX 2025: Data Analytics, Cisco Networking Academy 2025: Digital Marketing, Hubspot Academy Brian Ateya Okute: Resume