Brian Moreno Verdan

BRIAN VERDAN PROFESSIONAL SUMMARY E-commerce, Data, and Quality Assurance Specialist with 8+ years of experience supporting large-scale digital platforms, including 4+ years with TikTok Philippines and Tier-2 technical support roles. I specialize in end-to-end ecommerce operations, data analysis, quality monitoring, dispute resolution, and knowledge management, ensuring accuracy, compliance, and high customer satisfaction. Known for turning complex operational and technical data into actionable insights through reporting, call calibration, and performance tracking that improved team efficiency and service quality. I bring a strong balance of analytical thinking, technical problem-solving, and people leadership to help organizations scale while maintaining operational excellence. TECH STACK AND TOOLS Communication Slack, Microsoft Teams, Lark, Zoom, Google Meet, Skype, Whatsapp, Discord CRM & Sales Zendesk, Salesforce, HubSpot, Shopify, CDAX, Cruva, Kalodata, Tiktok Seller Center Productivity Suite Google Workspace (Docs, Sheets, Slides), Microsoft 365 (Word, Excel, PowerPoint) Design & Content Canva, Adobe Photoshop, Capcut Technical Active Directory, Team Viewer, Anydesk Etc. AI & Automation ChatGPT, Gemini, Jasper, Make.com, Base 44 PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT TIKTOK AFFILIATE MANAGER - JUNE 2025 - JANUARY 2026 Recruited and managed content creators on TikTok to promote products through affiliate marketing campaigns. Conducted influencer outreach, onboarding, and relationship management to maintain long-term collaborations. Maintained organized databases of creators, campaign schedules, and affiliate performance reports using spreadsheets and productivity tools. Coordinated product samples, campaign guidelines, and communication between brands and creators to ensure timely content delivery. Met with brand owners to identify campaign goals, target audience, and preferred creator niches to align affiliate partnerships with brand objectives. TIKTOK PHILIPPINES (BYTEDANCE) - HYBRID SETUP ECOMMERCE SPECIALIST / DATA ANALYST / QUALITY ASSURANCE - JANUARY 2022 - APRIL 2025 • Manage high-volume operational data across orders, payments, refunds, disputes, and appeals, ensuring accuracy, completeness, and compliance with internal guidelines. • Handle buyer and seller operational inquiries related to order status, shipping, account concerns, and policy requirements using structured workflows. • Perform data quality checks and validation processes to reduce errors and maintain confidentiality standards. • Track quality and performance metrics at individual and team levels, supporting operational reporting and process optimization. • Prepare internal and external operational and quality reports for management review and follow-up actions. • Coordinate call calibration sessions and feedback processes, supporting team alignment, service consistency, and continuous improvement initiatives. STEFANINI PHILIPPINES - REMOTE HELPDESK TECHNICIAN II / KNOWLEDGE SPECIALIST - DECEMBER 2019 - DECEMBER 2021 • Provide Tier 2 technical support via phone, email, and web chat, resolving hardware, software, and system issues in accordance with SLA and ITIL-based procedures. • Troubleshoot and perform restorative or maintenance actions to resolve end-user incidents efficiently and accurately. • Document and track incidents and service requests in the ticketing system, ensuring complete, timely, and accurate records. • Create and maintain technical documentation and knowledge base articles to support first-contact resolution and reduce repeat issues. • Apply Knowledge Mobilization standards and escalation protocols to improve service desk efficiency and consistency. CONTINUUM GLOBAL SOLUTIONS - MANDALUYONG CITY, PHILIPPINES CUSTOMER SERVICE REPRESENTATIVE - APRIL 2018 - FEBRUARY 2019 CONVERGYS - QUEZON CITY, PHILIPPINES TECHNICAL SUPPORT REPRESENTATIVE - JUNE 2016 - APRIL 2018 EDUCATION MANUEL S. ENVERGA UNIVERSITY - LUCENA CITY, PHILIPPINES BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY CLASS OF 2013 CERTIFICATION, AWARDS AND & TRAINING Awards Certification and Training Convergys Click Here Stefanini Philippines Click Here Tiktok Philippines Click Here Social Media Management Click Here Executive Assistant