Brian Moreno Verdan

E-commerce, Data, and Quality Assurance Specialist with 8+ years of experience supporting large-scale digital platforms, including 4+ years with TikTok Philippines and Tier-2 technical support roles. I specialize in end-to-end e- commerce operations, data analysis, quality monitoring, dispute resolution, and knowledge management, ensuring accuracy, compliance, and high customer satisfaction. Known for turning complex operational and technical data into actionable insights through reporting, call calibration, and performance tracking that improved team efficiency and service quality. I bring a strong balance of analytical thinking, technical problem-solving, and people leadership to help organizations scale while maintaining operational excellence.