Brian Louis P. Mogan

Brian Louis P. Mogan Home Address: No. 228 Barangay Lourdes San Miguel, Tarlac City, Philippines 2301 Mobile: - /- Email:- Objective To work in a competitive environment where my skills and knowledge is fully utilized and at the same time achieve career growth and development for personal progress and as well as for the company benefits. UPWORK Customer Service Representative- • www.DYLN.CO • my main is responsibility is to provide exceptional customer service and retail assistance I helped people with their inquiries, complaints, and returns. • After staying in that role for 2 years, I moved to my current role as a Level 2 E-commerce customer service assistant I follow up on customer complaints and spend some time on escalations and indirect sales as well • UPWORK Portfolio: https://www.upwork.com/freelancers/~-c-e Experience Team Leader 1 SunMaxx Solar (September 2014-September 2016) via Upwork Silicon Solar Innovative Solutions(www.siliconsolar.com) Job Summary : -Assist customer in processing orders online website -Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel -Manage data for new and prospective clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached -Prepare and analyze sales pipeline reports and dashboards - Greet customers as they pick up the phone and introduce yourself and the company - Provide information regarding the service or product in question -Answer any questions that the potential customer asks to the best of ability Brian Louis P. Mogan Experience Customer Service Sales/Chat Support Specialist (September 2012-March 2014) Sutherland Global Services Tarlac City Tarlac IT Park ll, Ninoy Aquino Highway San Isidro Tarlac City Philippines 2300 Department Handled: Norton by Symantec Job Summary: A position of Sales Consultant utilizing my diverse background in Sales and customer care in order to maximize profits. Key Responsibilities: • Engage customers in order to provide to them what they need in terms of product and quality services • Handle incoming calls from a national customer base • Provide service and process transaction through chat tools • Provide detailed information on services and products to customers • Recruited to set and achieve sales objective, both independently and in collaborative settings. Established Rapport and developed positive, professional relationships built on trust, problem-solving, and a demonstrated commitment to meet their needs. • Rank among top performers, consistently meet or exceed sales objectives that require significant new as well as retained business. Team Leader Apprentice (September 2011-February 2012) Sutherland Global Services Tarlac City Tarlac IT Park ll, Ninoy Aquino Highway San Isidro Tarlac City Philippines 2300 Department Handled: PLAY.COM Job Summary: Employees undertake a leadership role in performing customer service work as well as providing high level services to customers. Duties at this level may include using multi-channel communications; receiving and responding to complex customer requests or enquiries; handling customer complaints; applying key performance indicators; leading a Brian Louis P. Mogan team; coaching staff; scheduling and organizing; and gathering, interpreting and organizing data capture Key Responsibilities: • • • • • Experience Delivery of team service level components, quality and productivity targets & indicators. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Motivation, leadership for a team of 17 and developing future leaders. Customer Service Consultant (September 8, 2009-July 2012) Sutherland Global Services Tarlac City Tarlac IT Park ll, Ninoy Aquino Highway San Isidro Tarlac City Philippines 2300 Job Summary: Responsible in providing excellent, accurate and sufficient resolution for customers over the phone; helping them walkthrough on the website as well as processing order over the phone as well as queries Department Handled: PLAY.COM UK Key Responsibilities: • • • • Experience Answer all customers call concerning on the status of the order Processing orders Establishing good rapport to be a valued customers Perform beyond what is expected at any time and the ability to carry out orders without supervision Responds and attends to customer needs in a warm and courteous manner at all times Telesales Specialists cum Customer Service Representative February 25, 2008-February 26, 2009 PH1 A Subsidiary of ITradeiT.com Pte. Ltd Singapore #14 Genting Road Singapore Job Summary: Sales Verifier, to offer a wide range of new products, promotions and services of Standard Chartered Bank which main objective is to maximize the convenience in saving customer’s finances Key Responsibilities: • • • • Verify sales to existing and new customers Handle outbound calls to offer personal installment loan up to 4 times of customers monthly income Offer Standard Chartered Bank Master/Visa credit card and a free platinum credit card To meet the customers upon request to fully introduce and further explain the services and benefits upon request. Brian Louis P. Mogan • • Deal quickly and efficiently with customer inquiries or complaints, by phone or email Build and maintain business relationship with clients by providing prompt and accurate service as to promote Customer Service Representative February 23, 2003-January 15, 2008 CyberCity Teleservices Pte Ltd. Clarkfield Pampanga Philippines Job Summary: Responsible in providing excellent, accurate and quality service to customers general inquiries over the phone whereas to practice punctuality and expeditions attendance to customers. To perform the assigned task by providing reasonable analysis with problems or concerns to attain sufficient solutions. Department Handled: Vartec/Excel Telecommunication Customer Service Department, Account Receivables Department, Network Repair Center, Washington Mutual Account. Key Responsibilities: • • • • • • Answer all customers call which follow general inquiries about the account, order entries, billing inquiries, payments, troubleshooting problems, issuing repair tickets, scheduling of technician dispatch Task to task to collect outstanding balance bills in order the account is current Practices confidentiality with all business dealings as protection to the customers client and company Provides professional, convenient and thorough customer support to any query or conversation at request to maintain quality customer service Perform beyond what is expected at any time and the ability to carry out orders without supervision Responds and attends to customer needs in a warm and courteous manner at all times Skills MS Word and MS Excel Education Tertiary Basic To Immediate 10 years Bachelor’s Degree in Commerce Major in Business Management University of Baguio, Baguio City, Philippines,- Secondary Saint Louis School Center Boy’s High Department, Baguio City, Philippines,- Primary Saint Louis Laboratory Elementary School, Baguio City, Philippines,- Brian Louis P. Mogan Languages Personal Information • English Good spoken and written • Tagalog Good spoken and written Sex: Male Nationality: Filipino Date of birth: November 03, 1981 Marital Status: Married Religion: Christian Height: 5’6” Weight: 150 lbs Brian Louis P. Mogan Greetings! You will find my background and experience directly applicable to our needs and I have enclosed my resume for your review I am Brian Louis P. Mogan, a 32 years old Professional , having a Degree of B.S. in Commerce, Major in Business Management , having an almost 10 years of experience as a Customer Service Representative , Sales Representative and Chat Support Specialist in the call centre industry as well as a part time Onlne home based instructor I have demonstrated excellent people skills in addition to strong writing and analytical skills. I believe my education, skills and experiences fit your requirements, and I am confident my skills would be an asset to your company The opportunity presented in this listing is very interesting, and I believe that my strong experience and education will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: * I have successfully trained, developed, and supported live use applications * I strive for continued excellence * I provide exceptional contributions to customer service for all customers Please see my resume for additional information on my experience. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, Brian Louis P. Mogan