Brian Louis P. Mogan

I have a passion for helping people, solving their problems, and making them feel special. I apply my passion to my profession and during the last 6 years as a customer support representative, I have learned the key points to solve an issue in the quickest way, and at the same time make a great impression, and finally, make the customer feel special and well treated.

Skills

• Customer support and Backoffice Representative

• Knowledge of several systems for mail, chat, CRM, and telephone service systems (Zendesk, Shopify, Georgias etc. )

• Experience in stressful environments, handling complaints, and solving issues via chat, telephone, and email.

• Tracking packages, processing new orders, refunds, etc.