BRIAN JOHN PASCUAL
39 sampaguita st., St. Michael Homes, Brgy. Pandayan, Meycauayan Bulacan |-
|-CAREER SUMMARY:
With 6+ years of experience in various customer servicer settings, including e-commerce, technical support,
financial and food and beverage. Proficient in customer service and agent performance assessment,
performance reporting, and action plan implementation.
WORK EXPERIENCE:
DCExcel BPO Services
Account Manager | April, 2025 - June 2025
Served as the primary point of contact for a portfolio of clients, ensuring a seamless communication
channel and long-term relationship success.
Developed and executed strategic account plans tailored to client goals, leading to a measurable increase
in customer retention and upsell opportunities.
DCExcel BPO Services
Virtual Assistant | February, 2025 - April 2025
Entered, cleaned, and organized data in spreadsheets (Excel, Google Sheets) with a high level of accuracy
and attention to detail.
Audited and verified data sets to identify inconsistencies, correct errors, and ensure compliance with
internal data standards.
Nestle Business Services
Consumer Engagement Analyst | August, 2024 - February, 2025
Data analyzation
Monitoring consumer and industry trends
Strategic planning
Reporting
TaskUs
Operations Supervisor| May, 2023 - May, 2024
Supervised a team of Customer Service Representatives
Ensured high-quality customer care
Maintained accurate records.
Lead teammates to be the best version of themselves
Coaching and mentoring
TaskUs
Customer service Representative | June, 2019 - May, 2023
Master the use of different CRM tools
Troubleshoot problems and see them through resolution
Escalate unresolved issue to appropriate internal team
EDUCATION:
2015 - 2019 | St. Mary’s College of Meycauayan
Bachelor of Science in Information Technology
SKILLS:
Leadership and people skills
Communication - oral and written
Organizational skills
Problem-solving skills
Monitoring performance
Creating Development plans
