Brian John Pascual

Dedicated and results-driven customer service and operations professional with over 6 years of experience in fast-paced environments across BPO, e-commerce, consumer goods, and technical support sectors. Demonstrated expertise in client relationship management, team supervision, performance analytics, and data integrity, with a strong track record of optimizing service delivery and driving customer satisfaction.

Adept at utilizing CRM tools, executing strategic account plans, and leading teams through coaching and mentoring. Recognized for building lasting client relationships, developing high-performing teams, and transforming data insights into actionable outcomes. Proven ability to manage multiple functions—from data entry and process auditing to consumer engagement analysis and strategic reporting.

Holds a Bachelor of Science in Information Technology and combines technical aptitude with excellent communication, leadership, and problem-solving skills. Thrives in collaborative environments where quality service and continuous improvement are prioritized.