Brian Jaranilla | Freelancer Resume

Brian “Biggie” Jaranilla Process Development | Administrative Professional | Sales | Customer Service Davao City, 8000 | (- |- Professional Experience: ● Process Development Manager April 2022 – November 2024 Poplar Homes (Formerly Onerent Property Management) Led process improvement initiatives and managed a cross-functional administrative team to optimize operations and drive growth. Key Responsibilities: • Developed and implemented retention strategies, guidelines, and KPIs to enhance customer retention. • Oversaw logistics for maintenance teams and established protocols for market expansion. • Directed an administrative team including roles such as Trainer, Recruiter, Data Management Associate, Quality Assurance Analyst, and Market Onboarding Specialist. Achievements: • Elevated deal-to-property endorsement rates from 65% to 95%, facilitating seamless leasing transitions. • Boosted monthly retention rates from 10% to 50% through strategic process improvements. • Streamlined sales operations, reducing inefficiencies and enhancing productivity. ● Sales Team Lead January 2020 – May 2020 Managed a dynamic sales team to achieve and exceed revenue goals. Key Responsibilities: • Supervised 30 sales agents, including 20 Sales Development Representatives focused on cold calling and appointment setting, and 10 Account Executives responsible for closing deals. • Conducted training programs to advance Tier 1 agents to Tier 2 roles, fostering career growth and team development. Achievements: • Consistently generated an average of $50,000 in gross deal value monthly. • Improved team performance and strengthened sales pipelines through effective leadership and mentorship. ● Subject Matter Expert November 2018 – December 2019 Supported the sales team and leadership by managing administrative tasks and improving operational efficiency. Key Responsibilities: • Provided direct assistance to team leaders to optimize workflow. • Trained new hires on processes and tools to ensure seamless onboarding. Achievements: • Contributed to increased team efficiency through organized task management. • Played a key role in team operational readiness, enabling higher productivity. ● Sales Development Representative May 2018 – November 2018 Drove revenue growth by identifying and engaging potential clients. Key Responsibilities: • Conducted outreach to prospects and scheduled appointments for account executives. • Maintained an organized CRM to track leads and follow-ups. Achievements: • Achieved an average of $30,000 in gross deal value monthly. • Demonstrated exceptional performance in lead generation and appointment setting. ● Transaction Coordinator Real Time Savers May 2020 – April 2022 Managed real estate transactions from initiation to completion. Key Responsibilities: • Coordinated document preparation and ensured timely execution. • Liaised with clients and stakeholders to ensure smooth transactions. Achievements: • Successfully closed multiple transactions within tight deadlines. • Improved client satisfaction through attention to detail. ● Virtual Assistant / Appointment Setter Steve Cooper Group January 2017 – March 2018 Provided administrative and scheduling support for real estate operations. Key Responsibilities: • Managed contracts and schedules to ensure operational efficiency. • Coordinated with maintenance vendors for property readiness. Achievements: • Streamlined scheduling processes, reducing downtime. • Improved vendor communication and property readiness. ● Customer Service Representative Teleperformance / Telephilippines April 2014 – August 2018 Delivered exceptional customer support in a fast-paced environment. Key Responsibilities: • Assisted customers with travel bookings and inquiries. • Resolved customer issues promptly and effectively. Achievements: • Consistently met and exceeded customer satisfaction metrics. • Received recognition for excellent service delivery. Skills Technical Proficiency: ● CRM Systems: Zendesk, Salesforce, Podio, Hubspot, Ringcentral CRM. ● Project Management: Asana, Slack, Canva, Sales Navigator. ● Office Suite: G Suite, Microsoft Office. Key Strengths: ● ● ● ● ● Leadership: Demonstrated ability to lead and mentor teams, driving productivity and morale. Process Optimization: Proven success in streamlining workflows to enhance efficiency. Sales Excellence: Consistently achieved and surpassed sales targets. Administrative Expertise: Skilled in organizing and managing complex administrative tasks. Communication: Fluent in English, Filipino, and Visayan with excellent written and verbal skills.