Breno Eduardo Melo De Oliveira

BRENO OLIVEIRA PROFILE CONTACT --Antigua, Guatemala SKILLS Project Management Public Relations Teamwork Time Management Leadership Effective Communication Passionate and highly adaptable professional with a global perspective gained from living and working in multiple countries, including Brazil, New Zealand, Australia, USA, Nicaragua, Guatemala, EL Salvador and Panama. Fluent in Portuguese, Spanish, and English, with a proven ability to manage operations, drive business growth, and deliver exceptional customer service in diverse cultural environments. WORK EXPERIENCE Central America Shuttles (Guatemala) Owner 01/2025 - PRESENT Manage all operations of a transportation service website, offering shuttle services across Central America. Handle marketing and customer inquiries to ensure a smooth booking experience. Coordinate logistics to guarantee reliable and timely travel solutions. Lavanderia Capricho (Brazil) Owner 06/2023 - PRESENT Manage all operations, ensuring quality service and customer satisfaction. Drive business development and marketing to grow the client base. Streamline processes and train staff for improved efficiency. Oversee finances and maintain profitability. Build strong customer relationships for loyalty. Critical Thinking Customer Service Bigfoot Hostel Leon (Nicaragua) 08/2012 - 2023 Conflict Resolution Bigfoot Hostel Antigua (Guatemala) 11/2014 - 2021 Budgeting Bigfoot Hostel Las Peñitas (Nicaragua) 10/2013 - 2018 Event Planning Owner Social Media Marketing Managed overall daily operations of the hostel, ensuring smooth functioning and high standards of service. Provided excellent customer service by addressing guest inquiries, resolving issues, and ensuring a positive guest experience. Maintained cleanliness, safety, and hygiene standards throughout the property to meet health regulations. Handled reservations, check-ins, and check-outs efficiently, using booking software or manual systems. Supervised and trained staff members to ensure quality service and teamwork. Managed financial transactions, including billing, cash handling, and budgeting for supplies and expenses. Developed and implemented marketing strategies to attract guests and promote hostel amenities and activities. Microsoft Office Suite LANGUAGES English (Fluent) Portuguese (Fluent) Spanish (Fluent) WORK EXPERIENCE One Big Change (Nicaragua) 08/- Founder/Coordinator Founded and coordinated a non-profit organization dedicated to supporting underprivileged students in Nicaragua. Oversaw the education of over 48 students, resulting in high school graduation and further supporting 18 students to achieve university degrees Managed fundraising efforts, volunteer recruitment, and program development. Adapted to and navigated challenges during a period of political unrest, ultimately making the difficult decision to close the organization. Starbucks (Statesboro, GA, USA) 03/2010 - 2011 Attendant Provided excellent customer service in a fast-paced environment. Prepared and served a variety of beverages and food items. Maintained cleanliness and organization of the store. Handled cash transactions and operated the point-of-sale system. Georgia Southern University (Stateboro, GA, USA) 07/2008 - 2009 Professor Assistant Supporting the professor with research tasks, such as gathering data, conducting literature reviews, and organizing research materials. Helping to create and organize course materials, including syllabi, presentations, handouts, and online resources. Assisting with grading assignments, such as homework, quizzes, and exams, while providing constructive feedback to students. Offering support to students by answering questions, holding office hours, and providing guidance on course concepts and assignments. Accor Grand Mercure (New Zealand ) 02/2006 - 2007 Receptionist / Concierge Welcomed guests upon arrival and facilitated smooth check-in and check-out processes. Provided tailored suggestions for local points of interest, dining options, and entertainment. Handled guest requests, reservations, and issue resolution to enhance overall satisfaction. Collaborated with staff and external providers to arrange transportation, tours, and special services. Millenium Hotels (New Zealand) 12/2004 - 2006 Concierge Greeting and assisting guests with check-in, check-out, and providing personalized service. Offering expert recommendations on local attractions, dining, transportation, and activities. Handling guest requests, such as booking reservations, arranging transportation, or organizing tours. Addressing and resolving guest complaints or issues promptly and professionally. WORK EXPERIENCE Amarilis Flat Service (Brazil) 02/2002 - 2004 Receptionist / Concierge Manage all aspects of hostel operations, ensuring excellent guest experience. Conduct marketing and outreach to attract guests and increase occupancy. Supervise staff, streamline processes, and maintain facility standards. Handle budgeting, finances, and vendor relationships. CIA do Mar Praia Hotel (Brazil) 01/1999 - 2001 Receptionist Managed guest check-in and check-out processes efficiently using booking and registration systems. Provided information about hotel services, facilities, and local attractions. Handled phone calls, emails, and communication with guests and staff in a timely manner. Coordinated with housekeeping and maintenance to ensure guest rooms and facilities are wellprepared. Tramite e Arquitetura (Bertioga, SP, Brazil) 12/1996 - 1998 Attendant Managed and organized documents, including photocopying and filing. Provided administrative support to office staff. Assisted with basic office tasks and errands. Restaurante Ribadavia (Bertioga, SP, Brazil) 10/1995 - 1996 Commis Assisted waiters in providing excellent customer service. Prepared tables and ensured cleanliness of the dining area. Delivered food and beverages to customers promptly and efficiently. Supported kitchen staff with basic food preparation tasks. EDUCATION Georgia Southern University - Statesboro - GA / USA 08/ 2007 - 2012 3 Bachelors Degree in Hotel and Restaurant / Bussiness Adm / Spanish SENAC - Santos - SP / Brazil 08/2001 - 2002 Certified in Hospitality and Tourism with Emphasis on Food and Beverages