Breno Eduardo Melo De Oliveira

My name is Breno Oliveira, and I am a highly motivated professional based in Guatemala with a diverse educational background and a strong set of skills. I hold three Bachelor’s degrees in Hotel and Restaurant Management, Business Administration, and Spanish from Georgia Southern University. These academic pursuits have provided me with a solid foundation in management, communication, and customer service, enabling me to excel in various professional environments.

Throughout my career, I have gained valuable experience in customer-facing roles. Notably, I worked as a Concierge at Accor Grand Mercure and Millennium Hotels in New Zealand, where I honed my abilities in providing exceptional guest services, handling requests and reservations, and resolving issues promptly. This role, along with managing my own businesses, has strengthened my organizational, leadership, and problem-solving skills. I am experienced in coordinating multiple responsibilities, from scheduling appointments to overseeing daily operations, always ensuring efficiency and accuracy. My ability to effectively manage time and prioritize tasks has been crucial in achieving business goals and maintaining high standards of service.

In addition to my management experience, I possess excellent communication skills in English, Spanish, and Portuguese. This multilingual ability allows me to connect with clients and colleagues from diverse backgrounds easily and confidently. I am skilled at building rapport, listening actively, and explaining complex information clearly and professionally, whether through verbal or written communication.

I am a fast learner, eager to acquire new skills and adapt quickly to new systems or processes. I thrive in dynamic environments and am proactive in seeking solutions and improvements. My outgoing personality and strong interpersonal skills make me approachable and effective at engaging with clients, partners, and team members alike.

In terms of technical skills, I am proficient with a wide range of digital tools and platforms, including Google Workspace (Gmail, Drive, Calendar, Sheets, Docs), Microsoft Office (Word, Excel, Outlook), and CRM systems. I am also comfortable using various communication tools, such as Slack and WhatsApp, and am confident in learning new software as needed.

In summary, I am a hardworking and adaptable professional with a proven ability to manage multiple responsibilities, communicate effectively across languages and cultures, and support organizational goals with enthusiasm. I am always eager to take on new challenges and make a positive contribution to any team I join.