BRENDAN FORD
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/brendanford95-
PROFILE
In my time as Release & Deployment Lead, I have acquired the ability to be self-motivated, highly organised
and capable of working calmly under pressure while maintaining an extreme attention to detail. I am a
confident, reliable and enthusiastic individual with customer service expertise and my ability to
communicate over the phone, face to face and via email is refined, accurate and effective. I am striving to
exercise these skills in other environments.
EDUCATION
Victoria University of Wellington
Sacred Heart College
Bachelor of Commerce
Management & Information Systems
NCEA Levels 1, 2 & 3
2015 - 2018
2007 - 2013
EXPERIENCE
Spark New Zealand
Release & Deployment Lead
Dec 2018 - Present
Generating Statements of Work, quotes and invoices
Financial tracking
Monthly analytical performance reporting
Leader of SCRUM meetings
Co-ordination of resources
Maintaining the Release & Deployment Calendar
Maintaining Release & Deployment Databases
Create and manage release schedules
Communicate all key project plans, commitments,
and changes including requirements, QA plans,
schedule, and scope changes
Representation of Changes at TAB and CAB
Manage risks and resolves issues that affect release
scope, schedule and quality
Continual Process Improvement/Continual Service
Improvement
Following ITIL Framework approach
Spark New Zealand
Deployment Service Coordinator
Oct 2018 - Dec 2018
Generating Statements of Work, quotes and invoices
Financial tracking
Monthly analytical performance reporting
Leader of SCRUM meetings
Co-ordination of resources
Maintaining the Release & Deployment pipeline,
calendar and databases
Nook Cafe
All Rounder
2018
Opening/closing procedures
Barista
Customer service and relationship building kitchen
hand
Cash handling
Home Cafe
All Rounder
2016 - 2018
Opening/closing procedures
Co-ordinating floor service
Barista
Customer service and relationship building
Shoe Connection
Sales Person
2015
Customer service support
Monitoring/maintaining stock levels
Co-ordinating deliveries and invoices
Ensuring weekly and monthly KPIs are met or
exceeded
Martha's Backyard
Assistant Manager/Customer Service
Representative
2011 - 2015
Developing and maintaining effective working
relationships with customers and colleagues
Delegating workflows to colleagues
Unloading containers/heavy lifting
Assisting in the co-ordinating of online business
Inventory management
Co-ordinating deliveries and invoices
Ensuring a smooth flowing shop environment Cash
handling
Opening/closing procedures
SKILLS
Work independently and within a team
environment
Adept in problem solving
High analytical ability
Able to think quickly on my feet
Build solid relationships within academia,
community and work environments
Well-developed organisational ability
Excellent interpersonal and communication skills
High attention to detail
Ability to create processes and strategies
Flexibility to adapt to ever changing
environments
Excellent computer and social media
understanding
Ability to maintain composure under pressure
Comprehend and follow detailed instructions
with confidence
Reliable and trustworthy
TECHNICAL SKILLS
Google Analytics
Microsoft Suite
Power Bi
Service Now
Adobe Photoshop
Microsoft Planner
WordPress
Social Media Platforms
Zapier
Trello
Google Sheets
Google Docs
Bizagi Modeller
JustinMind
TextWrangler
Microsoft Threat Modelling
Tool
INTERESTS
Reading
Learning
Exercise
Music
Social Media
Technology
ACCOMPLISHMENTS
Successfully led and owned Software Releases for Government agencies as Release & Deployment Lead.
In my University studies, I successfully led a global team project tasked to write a complete business
proposal, including Marketing campaign, on a product/service that includes technology to create profit as
well as social wellbeing. My position as Project Manager required me to establish communication
mediums as well as organise and schedule video messaging meetings to initiate discussion and live
project collaboration while ensuring the project requirements are met to the highest standards.
Designed a customer service web application using advanced software tools and principles to create the
best user interface and experience for a University-based final assessment.
Built and designed a website using CSS and HTML coding
REFERENCES
LEE-ANNE MCMULLAN, SERVICE DELIVERY MANAGER SPARK NEW ZEALAND
Contact details on request
LEKI ROPETI, CHAPTER LEAD - RELEASE & DEPLOYMENT SPARK NEW ZEALAND
Contact details on request
PHILIPPA PLUMMER, MANAGER NOOK CAFÉ-
BEN WINTER, MANAGER HOME CAFÉ-
SANDRA GRAHAM, OWNER/OPERATORS MARTHA’S BACKYARD-*-*due to the nature of Sandra’s business, she may be out of the country
