BRENDA NABALAYO
VIRTUAL ASSISTANT | CUSTOMERSUPPORT| ADMIN PRO
LinkedIn: https://www.linkedin.com/in/nabalayobrenda/
PROFESSIONAL SUMMARY
Detail-oriented and tech-savvy Virtual Assistant with 3+ years of experience supporting executives, managing administrative operations, and delivering excellent customer service in remote environments. Proven ability to juggle multiple tasks, streamline workflows, and communicate clearly with clients and teams across time zones. Highly organized, resourceful, and ready to hit the ground running in both short-term and long-term placements.
CORE COMPETENCIES
• Calendar and Inbox Management
• Client Communication and Support
• Document Creation and File Management
• Travel Planning and Scheduling
• Data Entry and CRM Updating
• Task & Project Coordination
• Confidentiality and Time Management
• Remote Team Collaboration
TOOLS & TECH
• Microsoft 365 (Outlook, Word, Excel, Teams).
• Google Workspace (Gmail, Docs, Calendar, Drive).
• Trello, Asana, Notion, Slack, Zoom.
• Canva, Adobe Acrobat, MyCase.
• CRM Systems: HubSpot, Salesforce.
PROFESSIONAL EXPERIENCE
Virtual Assistant – Remote Executive & Admin Support
Remote Jan 2024 – May 2025
• Managed over 30+ weekly administrative tasks for 2 company founders, increasing their focus time by 40%.
• Coordinated 5-10 meetings per week across time zones, ensuring zero scheduling conflicts.
• Reduced email clutter by 60% by organizing and prioritizing inboxes for timely responses.
• Maintained and organized 150+ digital files using structured naming systems, improving team access by 30%.
• Handled sensitive client data with 100% compliance with confidentiality policies
Administrative Assistant
Freelance Jun 2021– Dec 2023
• Supported 6+ small business clients with virtual admin tasks, from data entry to email management.
• Researched and compiled reports that saved clients an average of 5+ hours/week in manual work.
• Responded to and resolved 95%+ of customer emails and requests within 24 hours.
• Improved document turnaround time by 25% by creating reusable templates and process docs.
• Updated CRM databases with 1000+ client records with 99.9% accuracy.
Customer Support Representative
Quality Ltd Jun 2020 – May 2021
• Handled 80 to 100 daily inquiries via phone, email, and chat, maintaining a 95% customer satisfaction rating.
• Resolved 85%+ of issues without escalation by using effective troubleshooting and active listening.
• Tracked and updated 500+ client interactions weekly in CRM software for case management.
• Contributed to a 15% drop in repeat calls by delivering clear and thorough resolutions.
• Recognized by team leads for consistent top-10% performance in service quality and speed.
EDUCATION| CERTIFICATIONS
• Bachelor’s Degree in Procurement and Logistics Management, Kyambogo University – Uganda
• ALX Virtual Assistant Program
• Email Management – HP LIFE Program
• Foundational Certificate in Customer Care
