Brenda Nabalayo

I’m a dedicated and adaptable professional with over 5 years of experience spanning customer service, administrative support, and virtual assistance. I’ve worked with startups, nonprofits, and client-facing teams in industries like hospitality, real estate, and healthcare, consistently delivering results in remote and high-paced environments.

My core strengths include client communication, CRM management, calendar coordination, data entry, and problem resolution. I’ve handled a variety of tasks, from managing 80+ client accounts to processing invoices, onboarding new staff, scheduling meetings, and resolving support tickets with a 98% satisfaction rate. I’m highly proficient with tools like Google Workspace, Microsoft Office 365, Trello, Slack, Zoom, HubSpot, Zoho, and Salesforce.

Whether I’m assisting executives behind the scenes or supporting customers on the frontlines, I bring a balance of professionalism, empathy, and efficiency. I’m quick to learn, strong under pressure, and committed to making life easier for the people and teams I support, one well-executed task at a time.