Brenda Chepkorir

BRENDA CHEPKORIR -- Virtual Assistance & Customer Support NAIROBI, KENYA PROFESSIONAL SUMMARY Results-driven Virtual Assistant with over a year of experience in administrative support and customer service. Skilled in managing operations and ensuring efficient communication in dynamic environments. With expertise in scheduling, client interactions, and digital coordination, I thrive in roles that require strong organization and attention to detail. Proficient in Google Workspace, Microsoft Office, and AI tools, I streamline workflows and provide exceptional support to enhance client satisfaction and sustainability efforts. EDUCATION PROFESSIONAL EXPERIENCE Kenyatta University Virtual Assistant, Trainee ALX AFRICA July 2024 - 3rd SEP Bachelor of Science in Agricultural Resource Streamlined workflows for improved efficiency in handling Management inquiries and appointments. Utilized AI tools to optimize digital content and enhance user September 2018 – December 2022 engagement. Second Class Honors (Upper Division) Singore Girls Secondary School Kenya Certificate of Secondary Education 2014 – 2017 Kenya Certificate of Primary Education St. Michael's Academy Nyamisa 2010 – 2013 Kenya Certificate of Primary Education St. Michael's Academy Nyamisa 2010 – 2013 SKILLS Reception Management Customer Service & Client Relations Office Administration & Coordination Front Desk Operations Time Management & Organization Scheduling & Calendar Management Content Management Systems (Wix, Squarespace, WordPress) Digital Editing Tools Content Organization & Optimization Canva (Graphic Design) ChatGPT and AI Tools Proficiency Communication and Interpersonal Skills Data Entry and Management Microsoft Office Suite (Word, Excel, PowerPoint) LANGUAGES English (Fluent) Swahili (Fluent) Assisted with administrative and project management tasks Attachee (KENYA AGRICULTURAL LIVESTOCK AND RESEARCH ORGANISATION, June 2022 - Sep 2022) Managed data related to agricultural research, including soil sample processing and seed sales. Assisted the research team in conducting efficacy trials and managing problematic soils.. Enumerator (KENYA NATIONAL BUREAU OF STATISTICS, August 2019) Administered surveys and ensured accurate data collection during fieldwork. Assisted with additional responsibilities to support smooth operations. Sales Promoter (YDX Agency, Unilever, June 2022) Engaged with customers to increase product awareness and feedback. Provided detailed daily reports and maintained a record of customer interactions. VOLUNTEER EXPERIENCE UNDP Bureau for Policy and Programme Support | Remote| September 2023 – October 2023 Organized and labeled content according to the goals of the African Union's Agenda 2063. Assisted in managing project documentation and content, ensuring consistency and accuracy. REFEREES Mr. Kenneth Njeru, HR, KALRO | - Daniel, Team Leader, YDX Agency | - Ibukun Awotunde, UNDP's SDG Integration Team |-