Brenda Chepkorir

Hello! I’m Brenda Chepkorir, a dedicated Virtual Assistant and Customer Service Specialist with over a year of experience in helping clients streamline their operations and improve customer satisfaction. My background combines a unique blend of skills in organization, communication, and digital tools, which allows me to provide efficient, detail-oriented support tailored to each client’s needs. I am passionate about assisting businesses with their daily operations, social media management, and customer support to ensure smooth and effective workflows.

Core Skills and Experience:

• Customer Service and Communication: With a keen focus on delivering exceptional customer service, I am skilled in communicating professionally and empathetically across various platforms, including email, chat, and phone support. I understand the importance of timely responses and problem-solving and am committed to creating positive experiences for clients and customers alike.

• Scheduling and Calendar Management: As a Virtual Assistant, I efficiently manage calendars, appointments, and schedules using tools like Google Calendar and Google Meet. My strong organizational skills ensure that meetings, appointments, and deadlines are all seamlessly coordinated to maximize productivity and prevent conflicts.

• Social Media and Content Creation: I have a strong background in social media management and graphic design, particularly using Canva. I create visually engaging content, manage posting schedules, and help clients develop strategies to grow their social media presence and connect with their audience. My experience includes supporting interior design clients and volunteering to create social media posts, which taught me the importance of branding and consistency.

• Data Entry and File Organization: Attention to detail is key to my approach, and I am skilled in managing data entry, document organization, and maintaining accurate records. I am familiar with various digital filing systems, ensuring information is categorized correctly and easily accessible.

• Tool Proficiency: I am adept at using a wide range of digital tools essential for Virtual Assistance, including Google Workspace, Canva, spreadsheets, and project management platforms. My versatility with these tools allows me to adapt quickly to client-specific needs and ensures that I can manage tasks efficiently.

I am passionate about delivering excellent support and contributing to my clients' success. If you’re looking for a proactive, organized, and reliable Virtual Assistant who can help improve your productivity and customer satisfaction, I would be thrilled to work with you!