Breanna Rodgers

Generalized

Reliable and people-focused professional with 10+ years of experience supporting customers, clients, patients, and teams across healthcare, administrative, retail, hospitality, and small business environments. Known for strong communication, multitasking, organization, leadership, and problem-solving skills. Skilled in balancing customer service with operational and administrative responsibilities while maintaining professionalism, accuracy, and confidentiality.

Office & Administrative

Highly organized administrative professional with 10+ years of experience supporting office operations, scheduling, documentation, and client services in healthcare and small

business environments. Proven ability to manage high-volume administrative tasks, maintain accurate records, communicate professionally with internal teams and clients, and handle sensitive information with discretion.

Professional Highlights

• 10+ years of combined administrative, office support, scheduling, and operations

experience

• Strong documentation, record-keeping, and data entry accuracy

• Professional communication with staff, leadership, vendors, and clients

• Skilled in Microsoft Office, Google Workspace, CRM systems, Cerner and office software

• Highly organized, deadline-driven, and detail-oriented

• Trusted with confidential information including HIPAA-protected data

Customer Service & Sales

Results-driven sales and customer service professional with 10+ years of experience in retail and client-facing roles. Proven ability to build rapport with customers, identify needs, recommend products, and confidently guide purchasing decisions. Experienced in upselling services, explaining product features, and delivering exceptional customer experiences that encourage repeat business. Known for strong communication skills, professionalism, and a passion for helping customers find the right solutions.

Professional Highlights

·      10+ years of customer service and client-facing experience

·      Proven ability to recommend products and guide purchasing decisions

·      Experience upselling memberships, services, and retail products

·      Strong communication and relationship-building skills

·      Comfortable demonstrating products and answering technical questions

·      Trusted with confidential information and detailed recordkeeping

·      Recognized for professionalism, organization, and reliability

Generalized Resume

Professional Experience

Touchpoint Support Services — Patient Observation Assistant / Dispatch / Front Desk

(July 2021 – July 2025)

Provided patient observation for high-risk individuals, maintained HIPAA-compliant

documentation, communicated changes to nursing staff, supported patient care needs,

dispatched hospital services, assisted front desk operations, and trained 10+ new associates

in a fast-paced healthcare environment.

Jan Wilson Photography — Photographer / Senior Administrative Assistant

(January 2012 – January 2020)

Managed scheduling, client communications, record keeping, invoicing, and logistics for

onsite and off-site sessions. Coordinated travel and event planning, supported executive

operations, and provided photography services including posed, candid, and wedding

photography.

Tranquil Terra — Business Owner / Manager (May 2016 – July 2022)

Oversaw all aspects of business operations including administration, budgeting, inventory

control, staff supervision, vendor relations, contract negotiation, marketing initiatives,

customer records, and end-to-end order fulfillment.

Planet Fitness — Member Services Representative

(July 2020 – January 2021)

Managed front desk operations, conducted member tours, processed memberships,

supported mobile app setup, scheduled amenities, handled phone inquiries, assisted with

training and interviews, enforced safety protocols, and completed opening and closing

procedures.

Target — Cashier / Customer Service Representative

(February 2018 – January 2019)

Processed purchases and returns, resolved customer issues, stocked and organized

merchandise, handled defectives, and supported front-end operations while maintaining a

positive customer experience.

Footprints Coastal Decor — Sales Associate

(June 2017 – December 2017)

Opened and closed the store, served as keyholder, managed cash handling, stocked and

displayed merchandise, assisted customers with product recommendations, and maintained

an organized retail environment.

Education

Gulf Coast State College — Psychology A.A. (In Progress)

J.R. Arnold High School — High School Diploma, Honors Graduate (3.5 GPA)