Braulio Patiño Romero

JOSE BRAULIO PATIÑO ROMERO Bilingual Marketing Bachelor Bogotá D. C, Cundinamarca - Colombia SA ◦- ◦-◦ www.linkedin.com/in/bproom As a self-taught and polyvalent professional sharing ideas, with an emphasis on fluent English & Spanish languages, I have a strong background in both the private and public economic sectors, including expertise in the State-owned Customs Authority. Economic Sectors: Legal, BPO, Canadian Banking, Customs, Satellite/Cable TV Technician Support, Shipping/Onshore-Offshore Operations/STS services, Hydrocarbons-Crude Oils/Gas/Coal/PPL/Ethylene/Petrochemical/VCM/Fuel/Diesel/Gasolines-Naphtha/Jet/Tuna Fishing/Port Dredging/Marine VHF Radio, Food Wholesale, National Transport, Wooden Production and Domestic Public Utilities. Soft Skills Trusted Employee / Leadership / Teamwork Hard Skills Global Languages English-Fluent / Spanish-Native, Communication EMPLOYMENT Scotiabank Group / The Bank of Nova Scotia GSG Position held: Bilingual Customer Care Advisor Service Sector: Banking & Finance Bogotá, Dec 2022 - Dec 2023. Unísono Group Technician Support Service Sector: BPO Business Process Outsourcing Bogotá, April - Oct 2022. National Tax and Customs Administration (DIAN) Ad Honorem Apprentice - Internship Program Bogotá,2020 - 2021. Legal Freelance Clerk Service Sector:Law Bogotá, Feb-.. Assisting Public Defenders & Independent Consultants before the Superior Council of the Judiciary & Supreme Court of Justice. International Shipping Association S. A. Service Sectors: Oil, Gas & Mining, Fishing Operations Coordinator / Boarding Agent / Water Clerk. Cartagena de Indias, Atlantic & Pacific Ocean cargoes Jan 2006 - Jan 2014. EDUCATIONAL LEVEL UNIVERSIDAD SAN JOSÉ Bilingual International Marketing (GPA: 4.91/5.0) Dec 2023 NATIONAL LEARNING SERVICE (SENA) International Negotiator Technologist (GPA: 4.5 A/4.5) Nov 2017 - Nov 2021 iTEP International, LLC Bilingual Qualification Academic Plus CEFR Level B1 / 2.5 Jan 2018 NATIONAL LEARNING SERVICE (SENA) May 2016 - June 2017 Bilingual Complementary Training - English Dot Works EDW9 CEFR (GPA: 4.5 A/4.5) ICFES, CEFR Level B2 2019 UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA (UNAD) Transportation Management Technology (GPA: 20.9) March 2011 - Sept. 2013 IBES ESDISEÑOS INSTITUTE. Business Administrator Technician (GPA: 8.9/10) April 2007 - July 2009 Managing charges across different Job Titles: Immediate assistance to worldwide Customers over the phone concerning their Canadian Bank services, chequing & saving accounts/FICO Fraud/Vehicle Loans/D2D and Revolving Credit, issues reported in any Province within Canada and overseas. Prompt response and deliverance of solutions in real time to frustrated local and transnational Customers over the phone regarding their internet/land line/satellite or cable TV services, issues reported from the Eastern United States. Electronic boards/data entry & virtual administrative assistance provided to Custom users & OEA on behalf of Cargo Division during Pandemic. Remote legal clerical work attending from home public hearings ordered during the COVID-19 isolation. Online Reports/Coordination of Cargo and Logistic Operations/Nominations/Languages Interpretation at Harbour Master's Office. ADDITIONAL EXPERIENCE Project Board Diploma Program,2024. Diploma in Innovation and Foresight / FESS University, 2023. Intercontinental AML Canada, Anti-Money Laundering / Banker’s Academy, Pennsylvania U.S. - 2023. Cybersecurity, Authentication, Financial Abuse, Sanctions / Scotiabank Group, 2023. Seminar “Design Thinking”, A Gateway to Digital Transformation - SENA & German-Colombian Chamber of Commerce AHK, 2022. “Understanding Money”, Online Course - University of Southampton UK, 2021. “Improve your IELTS Speaking Score” - Macquarie University Sydney, 2020. “Pathways to Property: Starting your Career in Real Estate” - University of Reading Berkshire, 2020. ENGLISH DOT WORKS EDW9 Nine Levels - NATIONAL LEARNING SERVICE SENA, 2017. Workshops FTAs, Imports/Exports, FTZ, National Tourism Normativity, VUCE - Ministry of Foreign Trade & Industry, Elusion/2017. English Proficiency Report - AVANTI Language School (GPA: 72/100 Level 3), 2017. Servant Leadership - Management Strategies for People and Resources - YLAI Network / U.S. Department of State, 2017. Workshop Training to Mayoral & Governor Candidates “I Choose To Know” - Superior School of Public Administration ESAP, 2015. Promoted to “Well Done!” Course, and recognized by the Company Founder with the Book “Unseen Colombia”, 2012. Brazilian Business Competition “CINSET DESAFIO SEBRAE” - Honorable UNAD Mention, 2010. ACHIEVEMENTS / VOLUNTEERING Received The Gold 1st Place Medal for representing Colombia in “Global Digital Campaign Winners Advisors” at Scotiabank, 2023. Ranked 42 out of 272.639 in The Merit-based Competitive Research Customs DIAN & added to The Bank of Eligible Candidates, 2022 Rated 95/100 percentile of National Higher Education in The Colombian State Evaluation ICFES, 2022. Graded 100/100 percentile of National Higher Education in The Colombian State Evaluation ICFES, 2019. In view of my job performance,a higher compensation and two personal letters “Salary Increase” were placed in my Resume, 2014. By virtue of outstanding personal contribution and accomplishment of settled team goal the Shipping Agency came to serve from 30 to 55 Ships monthly, 16.5 % of Client contracts were renewed and petrochemical Vessels attendance was nominated, 2013. Reelected PDLC President & Awarded for “Integral Commitment in Development of a Community” - Cartagena’s Mayoralty, 2013. “Employee of the Year”, 2010 Award. “Employee of the Month”, 2010 - 2011 - 2012 Awards. As public acknowledgment from my Employer I was honored with the donation of a Property for my Family - 2010. Due to evidenced Social Work, I represented by Merit UNAD University in the National ANTV Program “Con Olor a Región”, 2010. Placed 92nd out of 3.000 and listed 3rd position in the Bolivar District Evaluation for The Colombian State Evaluation ICFES, 2007. Elected VDC & interviewed on air in 2 local Radio Stations-“Gaining real benefits that impacted 425 Families, and counting” 2009. After living with no access to Government benefits, I achieved state subsidies for 13 elderly people - 2008. Number one in my Promotion given with two UNAD “Merit Scholarships”, in partnership with The Mayor’s Office of Cartagena, 2007. I obtained a donation of three wheelchairs for disabled people which were living in family abandonment and severe poverty, 2007. Owned two Volunteer Programs at home which helped 63 single mothers with their children and vulnerable population /-. Through stable operational reports 24/7 I Improved National/International Client satisfaction indexes, resulting in the simultaneous approval of "ANOTHER YES" for annual service provider contracts. Hence, Customer retention rate increased 8% from then on. Designed 1 Daily Line Up Report with Tanker alignments for entry/unberthing to Oil Terminals, saving 4.5% of time to Exporters. Restructured the agent profile adding 3% value to my role as an English language interpreter for local Authorities and Clients. Reorganized the agents on board, reducing 0.5% operating costs for the Port of Mamonal (2x1) and increasing net income. Forecasted two methods focused on researching and compiling P & C (Private and Confidential) information on the Cargo Holders. Steered up administrative functions related to the warehouse and logistic operation, increasing 3.0 % satisfaction of Owners/Brokers. Outperformed over the course of 8 years US Petrochemical vessels, Mexican Gas Fleets and Merchant Ships attendance, ensuring uninterrupted Clients’ Nominations and consequently I capitalized the Agency reputation by receiving extra Charterer appointments.