Braulio Patiño Romero

I have extensive experience working in both administrative and operational departments, having been promoted for my efficient work and receiving recognition for my contributions, including being chosen Employee of the Year and receiving the Gold 1st Place Medal representing Colombia. Over the past ten years, I provided immediate bilingual assistance to customers worldwide, whether in person, over the phone, through chats, or via email. My responsibilities have included managing online reports and coordinating cargo and logistic operations, as well as providing language interpretation services (English-Spanish/vice versa) both on board and ashore. Recently, I was responsible for addressing service issues reported in various provinces within Canada, the Eastern United States, and overseas. Day by day, I continue polishing my skills and confirm am able to provide prompt solutions in real-time to frustrated customers, utilizing electronic boards, data entry, G-suite virtual administrative assistance, and remote legal clerical work. Even during the COVID-19 isolation period, I continued to excel my service skills, attending virtual public hearings from home.