Braulio Gutierrez

Braulio Alexis Juhizel Gutiérrez Lucero Date of birth: 13/05/1995 Nationality: Mexican Phone number: (- (Mobile)- Gender: Male Email address: WhatsApp Messenger:- Address: Monte Alban #507, 23090, La Paz, Mexico (Home) WORK EXPERIENCE 28/03/2022 – 15/05/2024 Merida/Winston-Salem, North Carolina(US), Mexico ANSWERING SERVICE AGENT LINGUALISTIC/SOUTHERN VOICES I answer calls mostly for medical clinics, where I help customers by either taking their message or having nurses call them back for medical advice, depending on what the office's protocol wants me to do with their callers. I also answer calls from doctors and relay to them information about patients or other doctors and their symptoms or requests. I also answer calls for other offices, like housing complexes, and maintenance services like plumbing and electricity. I even answer calls from logistics employees wanting to call out from work or Krispy Kreme owners with broken machines looking for a technician to repair them. I answer for a company that rents out houses and businesses. There is also an account where I can create accounts for clients and add funds to them after getting their credit card details and one where I handle and submit workers compensation forms. I also make, cancel and reschedule appointments. Im fast and efficient while offering a calm and helping attitude and manage to answer multiple calls an hour. La Paz, Mexico YACHT ASSISTANT UNCLE - MARINA COSTA BAJA I used to help my uncle with his tasks at his job at a yacht. He was a chef and I would run him errands such as buying the groceries and transporting him as well as unloading and organizing and keeping everything clean and tidy. Working under the summer sun. No specific duration, I was randomly called in. 19/08/2018 – 19/02/2019 La Paz, Mexico PROFESSIONAL RESIDENCY CIBNOR My task was to continue my tutors master thesis project in which he proposed a communications protocol for sensors and actuators. I polished and developed it further basing myself on the architecture modern motor vehicles use for their sensors to communicate. EDUCATION AND TRAINING 08/2013 – 06/2019 La Paz, Mexico BACHELOR IN COMPUTER SYSTEMS ENGINEERING Instituto Tecnológico de La Paz - Mathematics, Chemistry, Accounting, Programming Languages, Algorithm Analysis and Design, Digital Signal Processing, Programmable Systems, Computer Networks, and Communication Technologies Software Engineering - Specialty in Web Development and Security in Information and Communication Technologies - Extracurricular activities: Guitar and Water polo Level in EQF EQF level 7 20/08/2018 – 20/02/2019 La Paz, Mexico DESIGN OF COMMUNICATIONS PROTOCOL FOR ROBOTIC COMPONENTS BASED ON AUTOSAR ARCHITECTURE Instituto Tecnológico de La Paz / Centro de Investigaciones Biológicas del Noroeste Automotive System Architectures Communication Protocol Robotics Wireless Communication Embedded Systems Simulation Level in EQF EQF level 7 05/2017 Los Cabos, Mexico INTERNATIONAL CONGRESS OF ROBOTICS AND COMPUTING Instituto Tecnológico de La Paz Level in EQF EQF level 7 01/08/2020 – 15/04/2021 Espoo, Finland MASTER OF SCIENCE IN SECURITY AND CLOUD COMPUTING Aalto University Address 02150, Espoo, Finland Website www.aalto.fi LANGUAGE SKILLS Mother tongue(s): SPANISH Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction C2 C1 C2 C2 ENGLISH C1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google Internet, E-mail and Social Media Adobe In Design and Photoshop Experience in video conferencing (Zoom, Skype) LAN Firewall and networks segments protection Network interconnection (Cisco, network configuration Switch, Router) Networking (TCP/IP, LAN/WLAN, Wi-Fi, VPN, DHCP, port forwarding, switching, routing)) IT Troubleshooting Operating Systems (Windows, Linux) ORGANISATIONAL SKILLS Organisational skills - Teamwork: I have worked in many group projects throughout my education and sport activities (water polo team) - Resource Management: Administration of material, equipment, and time to achieve projects in their due deadline COMMUNICATION AND INTERPERSONAL SKILLS Communication and interpersonal skills - Oral and Written Communication: Present the key points of the topics according to the audience Customer Support I have worked with an answering service taking calls for multiple medical clinics and varied offices where I have spoken to customers, doctors, nurses and technicians. I have dealt with angry clients and know how to keep calm in emergency situations.