Brandon Castaneda

I am a proactive, organized, and responsible person, with good interpersonal relationships. I always have the best disposition to carry out my duties. I am looking for a challenging job position.

Point of contact sony tech support

• Handling customer inquiries related to Sony products, such as troubleshooting technical issues, warranty claims, and product usage guidance.
• Escalating complex cases to higher-tier support or specialized departments when necessary.
• Providing product recommendations and assisting with purchases or repairs.
• Ensuring customer satisfaction by resolving concerns efficiently and professionally.
• Coordinating with internal teams to streamline support processes and improve service quality.

Customer service oriented in expedia account T2 Agent resolving client escalation and checking Team performance

Former English teacher and tourist guide

Full bilingual comunication and written skills in spanish(native) and English (advanced)