Bramwel Robinson

CURRICULUM VITAE OBJECTIVE To enhance my knowledge and skills in the field of economics by working in a company that prides itself in giving substantial experience to a new talent. PERSONAL INFORMATION NAME: Bramwel Robinson Phone: - Address: P.O Box- Nairobi Email:- EDUCATION BACKGROUND University of Nairobi -) Kapsabet Boys High School -) St, Peter’s Mumias Boys Primary School -) RELEVANT EXPERIENCE Customer Service Representative at Forget Me Never Media in San Francisco, California. From January 2023 • • • Receive inbound calls from customers to book appointments and address inquiries and resolve issues. Cold calling to generate leads and set appointments. Actively seek customer feedback, analyze trends, and relay valuable insights to the appropriate departments for continuous improvement of products and services. • • Receive payments from customers by charging their credit cards, or using square. Interact with customers after receiving services to seek feedback. Customer Service Representative and Virtual Assistant at Sharp Detail in Washington D.C. From September 2021 – December 2022 • Interact with customers via phone, email, or chat, addressing inquiries, resolving issues, and providing product information or assistance. • Handle customer orders, including order placement, order tracking, and coordinating deliveries to ensure timely and accurate fulfillment. • Cultivate positive and long-lasting relationships with customers by providing exceptional service, demonstrating professionalism, and exceeding expectations. • Actively seek customer feedback, analyze trends, and relay valuable insights to the appropriate departments for continuous improvement of products and services. • Develop a deep understanding of the company's products and services to provide accurate information and guidance to customers. • Listen attentively to customer concerns, empathize with their situation, and work towards resolving complaints or issues promptly and effectively. Internship at Kenya National Treasury – 2021 • • • Conduct research and analysis on economic trends, market conditions, and policy changes Develop and maintain economic models to forecast market trends and outcomes Provide expert advice to company executives on economic strategies and decisions Complete Industrial attachment Kenya Pipeline from June 2020 to November 2020 • Conducting economic research and analysis to assess the impact of various factors on the pipeline industry, such as market trends, pricing strategies, and regulatory changes. • Assessing the economic feasibility of pipeline projects and investments by analyzing the costs involved and the potential benefits to the company and the economy as a whole. • Using economic models and data analysis techniques to forecast the demand for petroleum products, helping the company plan its production, storage, and distribution accordingly. • Collaborating with the finance department to analyze financial data, evaluate investment opportunities, and provide insights on financial performance and profitability. Research Assistant, Department of Economics, University of Nairobi from February 2019 - May 2020 • • Conducted research on the impact of trade policies on economic growth Analyzed large datasets using statistical software • Assisted in the development of research proposals and grant applications SKILLS Strong analytical and quantitative skills Proficient in statistical analysis software, including Stata and R programming Excellent written and verbal communication skills Ability to work independently and in a team environment Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint AWARDS • • • Award for Academic Excellence in Economics, University of Nairobi, May 2020 Dean's List, University of Nairobi,- National Merit Scholar, Kapsabet High School, May 2015 PERSONAL ATTRIBUTES • • • • Well-organized Attention to details Assertive Leadership and problem-solving skills INTERESTS Reading books and educative articles Freelance article and professional writing Traveling and learning new skills Playing basketball and football MEMBERSHIP Volunteer, Habitat for Humanity, 2021-Present Member, University of Nairobi Economics Students Association,- Elected Economics faculty delegate for 2020/2021 This curriculum vitae highlights Bramwel Robinson’s education, experience, skills, awards, and interests. REFEREES John Aggrey Hiring Manager and Supervisor Sharp Detail P.O Box 1120 19th Street NW Washington DC, USA. Phone: - Anthony Wambugu Professor in Economics and Statistics University of Nairobi P.O. Box- Nairobi, Kenya Phone: - Email:- Ngecho Mark Lugwisa Chief Investment Officer Government Investments & Public Enterprise Dept. (GIPE) The National Treasury P.O. Box- Nairobi, Kenya Phone: - Email:-