BOSHKO
KITANOV
Service Delivery Manager - Client Success
INFO
PROFILE
ADDRESS
A client-focused person with the ability to communicate the needs of
the staff. Big talent for in6uencing the client management and ability
to manage multiple projects and relationships simultaneously. Looking
Boulevard. Ilinden 107-54,
Skopje, 1000, Republic of North
Macedonia
for bigger and challenging opportunities in my career.
PHONE
-
EMAIL
EMPLOYMENT HISTORY
-DATE OF BIRTH
Business Analyst, Bizz Bee Solutions
-
Aug 201— U Dec 201—
DRIVING LICENSE
Skopje
Lead generation projects for the ES market
B
Market research projects for the ES market
NATIONALITY
Making industry analysis, looking for credible manufacturers, daily
communication with clients
Macedonian
Industry analysis for ES market
Performing K-mail marketing projects
LINKS
Served as a friendly, hardworking, and punctual employee
Logistics Coordinatior, Z Transportation Inc.
LinkedIn
Javadarci
Oan 2017 U Wct 2017
zorking for ES trucking company within the KST qone
SKILLS
Monitors competition by gathering current marketplace information
on load pricing
Arranging loads by direct contact and negotiation with brokerages
Marketing and Sales
Addressing problems and reFuests by transmitting information or
providing solutions
Client Relationship
Management
Monitor the route and status of xeld units to coordinate and prioritiqe
their schedule
Coordination
IT Project Management
Esing a phone or computer to send trucks to appropriate locations
;ocuses sales efforts by studying eGisting and potential volume of
dealers
zorked well independently and on a team to solve problems.
Managing People
Responded positively to staff feedback, and adjusted strategies
accordingly.
Able to manage and implement
Social Media campaigns
LANGUAGES
Etiliqed multilingual speaking abilities.
Field Service Coordinatior/Junior Service
Delivery Manager/Client Success Manager,
Amplius Field Service Group AB / Further AB
Dooel
Skopje
Nov 2017 U Present
Knglish
zorking for a Swedish based company, with headFuarters in
Stockholm
Macedonian
Serving as Lead Project Manager for IT Roll-out Project for a big
pharmaceutical company in Stockholm during April-May 2017
Serbian
Customer service management, leading the current projects and
monitoring open IT reFuests
A communication link between the customer client and the company
Spanish/ Castilian
Bulgarian
HOBBIES
Cycling, Reading books,
Knjoying nature, Swimming,
Kuropean Cinematography,
Photography, Hraphic Design
Wperating as the point of contact for current customers and clients
Developing and maintaining long-term successful relationships with
the accounts
Jeep records of client transactions, working on monthly invoice reports
for the company
zeekly reporting to the Management Team
Managing multi-location teams, performing the on-boarding process,
knowledge transfer, commercial and technical reFuirements on the
projects
Part of the R recruitment for IT Resources
EDUCATION
Bacher of International Business and Trade,
Faculty of Economics
Sep 2012 U Sep 201—
Master's degree of IT Management, Faculty
of Computer Science and Engineering
Sep 2019 U Present
REFERENCES
References available upon request
COURSES
Skopje
IELTS Certikcate, British Council SjopXe
Wct 2018 U Wct 2020
Adobe Illustrator, Brainster
2017 U Present
Scrum Master, Udemy
Oan 2020 U Present
ITIL , IT Service Management
Apr 2020 U Present
E-TRA CURRICULAR ACTIVITIES
President, Rotaract Charity Organization
2020 U 2021
Leading the weekly meetings
Making a plan for charity actions and proposing ideas for new projects
