Borja Ramírez Vegas

Borja Ramírez E-commerce Customer Support Specialist PROFILE CONTACT- /-- Flexible / Remote | Spanish passport (eligible to work in EU) Motivated and results-driven professional with over 6 years of experience in retail, sales, and customer service. Skilled in team collaboration, problem-solving, and building strong client relationships. Quick to learn new technologies and highly adaptable to different work environments. Passionate about delivering excellent service and exploring new areas to expand my skill set. Thrives on challenges that encourage growth, and always eager to contribute effectively while bringing a fresh perspective to any team. Dedicated to continuous improvement and leveraging every opportunity to develop professionally and personally. WORK HISTORY SKILLS Customer Service ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Sales & Merchandising ▬▬▬▬▬▬▬▬▬▬▬▬▬ POS & Cash Handling ▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Social Media Management ▬▬▬▬▬▬▬▬▬▬▬▬ Inventory Management ▬▬▬▬▬▬▬▬▬▬▬▬▬ Shopify ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Zendesk ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ LANGUAGES  ENGLISH C1 IELTS Level  FRENCH Basic Proficiency  SPANISH Native INTEREST & HOBBIES - Sports: Football coach at Rayo Vallecano -), working with youth players to develop teamwork and technical skills - Travel & Cultural Exchange: Lived in Paris as an au pair (2016), gaining cross-cultural experience and improving language skills. Traveled across Southeast Asia for 5 months -), developing adaptability, budgeting, and problem-solving abilities - Technology: Passion for content creation, digital tools, and exploring new gadgets - Photography & Video Editing: Interested in landscape and creative photography, as well as video creation and editing - Fashion & Streetwear: Passionate about contemporary street style, trends, and design. Interested in the cultural influence of fashion Skechers - Auckland (March 2025 – Present) ➽ Sales Assistant - Provide personalized customer service, offering expert advice on footwear and ensuring a positive in-store experience - Manage online orders, including processing, coordinating pickups and assisting with after-sales service - Take responsibility for store operations, including opening, closing, cash handling and maintaining visual merchandising standards Consuela Store – Madrid (2022 – 2024) ➽ Assistant Manager / 2022 - 2024 - Supported the store manager in daily operations, including opening, closing and cash handling - Assisted in team coordination, training and ensuring smooth workflow in a boutique streetwear enviroment - Managed stock control, merchandising and customer service, always aiming for high sales performance ➽ Marketing Assistant / 2023 – 2024 - Assisted in social media management, promotional campaigns, and customer engagement - Helped with content creation, branding strategies, and market analysis aligning with fashion and streetwear trends - Balanced marketing responsibilities with store operations, gaining hands-on experience in both areas New Balance – Madrid (2018 – 2022) ➽ Shift Leader / 2022 - Assisted in store operations, cash handling, and team coordination - Supported the store manager and assistant manager in daily tasks and problem-solving - Ensured high customer satisfaction, stock management, and sales performance ➽ Sales Assistant / 2018 – 2021 - Provided exceptional customer service, assisting clients in product selection - Handled cash register, stock replenishment, and visual merchandising - Worked efficiently in a fast-paced retail environment, meeting sales targets Gran Hotel Sercotel Madrid ➽ Receptionist / 2018 - Greeted guests and provided excellent customer service at the front desk - Managed room bookings, phone inquiries, and emails in both Spanish and English - Managed daily front desk operations, ensuring efficiency and organization EDUCATION     Bachelor’s Degree in Philosophy University of Granada 2014 - 2016 University Course in Neuromarketing European University, Madrid 2022 Hotel Receptionist Course Atrium Group, Madrid 2018 UEFA B Coaching License Royal Spanish Football Federation (RFEF) Madrid Football Federation 2019 - 2020 ©AZURIUS - Modelos-de-curriculum.com