Bonnie Faye Galicia

BONNIE FAYE E. GALICIA HUMAN RESOURCE PRACTITIONER Restoring humanity in the HR operations and activities, by helping organizations be trauma-informed that incorporate holistic wellness in all facets of the industry SKILLS LEADERSHIP SKILLS STRATEGIC THINKING AND PLANNING SKILLS HR MANAGEMENT (experienced in all facets of HR) WORKPLACE CULTURE DEVELOPMENT CONFLICT MANAGEMENT (experienced in handling conflicts & cases) KNOWLEDGE AND CREATIVITY IN LEAN HR AND KAIZEN COMPANY MANUAL'S WRITING COACHING & MENTORSHIP (experienced in handling trauma sensitive information, manifestations, and behavior) MARKETING SKILLS (branding, public relations, client relations) EVENT MANAGEMENT ADVANCED COMMUNICATIONS SKILLS (verbal and written) EDUCATION MASTERS IN MANAGEMENT (15 UNITS) SOUTHERN LEYTE STATE UNIVERSITY- CERTIFICATE IN COMMUNITY ENGAGEMENT & ORGANIZING UNIVERSITY OF STO. TOMAS CHED SCHOLARSHIP GRANT (PRC CPD 15 UNITS) BACHELOR OF SCIENCE IN FOREIGN SERVICE major in DIPLOMACY LYCEUM OF THE PHILIPPINES UNIVERSITY HR CERTIFICATION People Management Association of the Philippines HR Competency and Validation on Labor Relations CONTACT INFORMATION- https://www.linkedin.com/in/bonniefaye/ WORK EXPERIENCE CHIEF OF STAFF / HR MANAGER February 2024 - present TGS BPO INC. WORK FROM HOME RESPONSIBILITIES Supports the consultancy business and clients of the Founder / Managing Director Facilitates communication between the Founder / Managing Director and internal/external stakeholders, including HR communications. Coordinates with departments, and cross functional teams in more than one company and clients of the Founder / Managing Director. Manages confidential information and sensitive matters including employee cases, and HR data and analytics. Reviews documents related to HR Compliance, and make recommendations and approval in behalf of the Founder / Managing Director. Manages the Health Insurance Program of the employees including related needs and operations. Responsible for drafting employment contracts as well as client agreements. Leads Performance Metrics Analysis and Management Manages HR and external communications ACCOMPLISHMENTS Developed, designed, and optimized Standard Operating Procedures and establish templates related to Human Resources and Administrative Functions of the company as well as clients / other businesses we served. Strategically monitored and addressed HR and administrative concerns, while tracking progress, and outcomes. Successfully collaborated and troubleshoot concerns with cross functional departments, and resolved issues efficiently. Provided effective recommendations on employee performance that prioritized company’s goals and interests while ensuring fairness to employees. Lead the team in onboarding new employees by assigning relevant topics, reviewing presentation decks, and ensuring compliance in the onboarding process as well as improvement Partnered with the Managing Director and Company Founder to resolve crossdepartmental challenges, ensuring swift and effective solutions. Audited bank statements to verify financial accuracy and identify discrepancies. Conducted thorough payroll file audits as needed, enhancing compliance and minimizing errors. Payroll and Compensation Issue Resolution Actively partnered with the Payroll team to address and resolve employee payroll, compensation, and benefits concerns. Took initiative in drafting communications to clarify payroll resolutions and ensure transparency. Maintained open lines of communication with both employees and their supervisors to provide timely updates and solutions. Offer Management and New Hire Engagement Successfully managed the end-to-end process of preparing job offers and employment contracts for new hires. Led comprehensive offer discussions to ensure candidate understanding and alignment with company expectations. Played a key role in onboarding readiness by resolving pre-employment queries and clarifying terms of employment. BONNIE FAYE E. GALICIA HUMAN RESOURCE PRACTITIONER Restoring humanity in the HR operations and activities, by helping organizations be trauma-informed that incorporate holistic wellness in all facets of the industry April 2023 - Oct. 2023 SKILLS LEADERSHIP SKILLS STRATEGIC THINKING AND PLANNING SKILLS HR MANAGEMENT (experienced in all facets of HR) WORKPLACE CULTURE DEVELOPMENT KNOWLEDGE AND CREATIVITY IN LEAN HR AND KAIZEN COMPANY MANUAL'S WRITING COACHING & MENTORSHIP (experienced in handling trauma sensitive information, manifestations, and behavior) MARKETING SKILLS (branding, public relations, client relations) EVENT MANAGEMENT ADVANCED COMMUNICATIONS SKILLS (verbal and written) EDUCATION MASTERS IN MANAGEMENT (15 UNITS) HR TRAINING MANAGER Virtual Assistance Services Lapu2 Staffing WORK FROM HOME RESPONSIBLITIES Create training programs for the facets of Recruitment and Compensation & Benefits Reviews training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry. Ensures that training materials and programs are current, accurate, and effective. Identifies problems and opportunities such as operational changes or industry developments that training could improve. Conducts or facilitates required and recommended training sessions. ACCOMPLISHMENTS Successfully trained five (5) batches of HR Virtual Assistants, with total of nineteen (19) HR professionals Established Behavioral Event Interview (BEI) Techniques and Scoreboards for each open role. Established standard operating procedures for Interviews Established reporting systems to client. SOUTHERN LEYTE STATE UNIVERSITY- CERTIFICATE IN COMMUNITY ENGAGEMENT & ORGANIZING UNIVERSITY OF STO. TOMAS CHED SCHOLARSHIP GRANT (PRC CPD 15 UNITS) BACHELOR OF SCIENCE IN FOREIGN SERVICE major in DIPLOMACY LYCEUM OF THE PHILIPPINES UNIVERSITY CONTACT INFORMATION- https://www.linkedin.com/in/bonniefaye/ November 2021 - Sept. 2022 HR HEAD MANCAO E-CONNECT BUSINESS SOLUTIONS RESPONSIBLITIES Managed the HR Operations for seven sites in a BPO sector with around three hundred employees Actively managed and championed Employee Engagement initiatives and activities, and incorporating it to daily operations through extensive, and consistent coaching culture to all employees from level entry to managers, and to the HR Team. 1. Weekly Leadership Training (Leadership workshop, lectures, and coaching to leaders) 2. Weekly Orientation and Training to New Employees (2x a week) 3. Scheduled / Quarterly Leadership Training (prospected leaders) 4. HR Weekly Coaching & Mentorship 5. HR Talk on a given topic in a quarterly Team Building 6.Yoga and Meditation Class intended for employees with attendance concern ACCOMPLISHMENTS Systematized the operational tools in the HR Department Established onboarding and offboarding procedures and practices Drafted the Team Leaders' Training Manual Launched an Online Yoga Meditation Class Trained HR Team on HRIS Operational and Tracking System Tools