Blezie Lobigo | Freelancer Resume

BLEZIE C. LOBIGO Phone: - ; WhatsApp: - Email:- PROFESSIONAL SUMMARY Proactive and highly organized professional with over 4 years of experience in customer service, administrative support, and cross-functional team collaboration. Skilled at working closely with senior leadership to ensure smooth business operations. Adept at handling customer inquiries, resolving issues independently, and managing multiple tasks concurrently in fast-paced environments. Known for attention to detail, delivering excellent customer service, and working seamlessly to drive efficiency. EXPERIENCE E-commerce | Admin Assistant | Customer Service - Acted as the primary point of contact for customers across multiple platforms (Shopify, Amazon, TikTok Shop), proactively resolving issues and ensuring seamless experiences. - Followed up with customers who left negative reviews and offered Courtesy Refund in compliance with Amazon’s communication policies, supporting brand reputation. - Authored and organized SOPs to improve operational workflows and ensure consistency and efficiency. - Updated and optimized Amazon product listings by following structured guidelines for titles, bullet points, product descriptions, and backend keywords to improve search visibility, conversion rates, and compliance with Amazon policies. - Created and optimized Amazon campaigns to drive product visibility and sales, while also identifying and reaching out to Amazon influencers and creators to build collaborative partnerships and expand brand reach. Real Estate | Executive Coordinator /Admin Assistant / Marketing Admin Tasks - Managed the CEO’s calendar, organized meetings, and supported internal team communication to drive business operations. - Served as the main liaison for clients and internal teams, resolving issues, addressing inquiries, and streamlining workflows to improve customer experiences. - Collaborated with the team to ensure deadlines were met through task coordination in tools like Asana, prioritizing and executing solutions in a timely manner. - Created and proofread reports, contracts, and documentation to ensure precision and professionalism in all client interactions. - Assisted with a wide range of ad hoc tasks, including additional skip tracing, research, and data entry. Hiring - Posted job openings on an online platform, ensuring clear and concise descriptions to attract suitable candidates. - Screened applications meticulously, focusing on candidates who adhered to application instructions and met the required qualifications. - Initiated contact with shortlisted applicants, assessing their skills and experience to determine alignment with the role. - Assisted Senior Admin in conducting structured interviews via Google Meet, evaluating candidates’ competencies and cultural fit. - Collaborated with the CEO to discuss candidate strengths and weaknesses, facilitating informed hiring decisions. Marketing - Extracted and skip-traced lead lists, cleaned and formatted data sets, and prepared contact lists for high-conversion SMS campaigns using SmarterContact. - Set up and launched SMS marketing campaigns using SmarterContact, managing contact imports, message sequences, and delivery timing to maximize engagement. - Developed detailed process documentation to streamline team workflows and reduce operational errors. Marketing | Part-time Client Relation Manager / Campaign Caller - Scheduled appointments, maintained shared Google Calendars, and updated voter records. - Conducted outreach calls and responded to inquiries with professionalism and clarity. - Supported internal communication and maintained accurate call and contact logs. Expedia |Tier 3 Dispute Team - Trainer - Resolved high-priority customer disputes and processed refunds with detailed documentation. - Resolved hotel overbooking issues by proactively researching and securing alternative accommodations that met guest preferences, and location needs, ensuring minimal disruption to travel plans and a positive customer experience. - Conducted training sessions via Zoom, created support materials, and provided feedback to new hires. - Collaborated with internal teams to address bugs and policy exceptions. EDUCATION College/Vocational level [ 2010 - 2014 ] Far Eastern University Bachelor of Science in Tourism Management Secondary level [ 2006 - 2010 ] Roosevelt College SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Email Handling & Client Communication Calendar Management & Scheduling Tools/CRMs/Systems (Asana, Airtable, Monday.com, DocuSign) Customer Service Project Management Scheduling & Travel Coordination Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Calendar, Drive) File Organization Written & Verbal Communication Problem-Solving & Process Optimization Remote Team Support & Collaboration Graphic Design (Canva) Data Entry & Document Management Communication Tools: Google Meet, Zoom, Slack, WhatsApp E-commerce platforms: Amazon, Shopify, Tiktok Shop CUM LAUDE - LATIN HONOR