Blezie Lobigo

BLEZIE C. LOBIGO Administrative Assistant | Customer Service PROFESSIONAL SUMMARY Proactive and highly organized professional with over 7 years of experience in customer service, administrative support, and cross-functional team collaboration. Skilled at working closely with senior leadership to ensure smooth business operations. Adept at handling customer inquiries, resolving issues independently, and managing multiple tasks concurrently in fast-paced environments. Known for attention to detail, delivering excellent customer service, and working seamlessly to drive efficiency. EXPERIENCE Sweepstakes Platform | Customer Experience Specialist​ ​ ​ March 2024 - September 2025 -​ Assisted players with account issues, payments, and reward inquiries via Zendesk. -​ Resolved tickets promptly, ensuring customer satisfaction. -​ Documented resolutions and escalated complex cases when needed. -​ Deleted spam and irrelevant comments on Facebook and Instagram. -​ Removed inappropriate or negative comments from the company website. -​ Coordinated with team members to resolve customer issues efficiently. Real Estate | Executive Coordinator /Admin Assistant / Marketing ​ January 2021 - April 2024 Admin Tasks​ ​ -​ Managed CEO’s calendar, scheduled meetings, and coordinated internal communications. -​ Acted as primary liaison between clients/teams, resolving inquiries and improving workflows. -​ Tracked tasks and deadlines using tools like Asana to support project delivery. -​ Created, proofread, and organized reports, contracts, and key documentation. -​ Performed ad hoc tasks including skip tracing, data entry, and research. ​ Hiring -​ Posted job openings with clear descriptions to attract qualified candidates. -​ Screened applications and identified top applicants based on role fit. -​ Conducted initial outreach and assessments for shortlisted candidates. -​ Conducted interviews via Google Meet. -​ Collaborated with CEO to evaluate candidates and support hiring decisions. ​ Marketing -​ Managed lead extraction, skip tracing, and data cleanup for SMS campaigns. -​ Launched and optimized SMS outreach. -​ Created process docs to improve workflow and reduce errors. Expedia |Tier 3 Dispute Team - Trainer ​ ​ ​ ​ ​ January 2018 - January 2021​ -​ Resolved high-priority disputes and processed refunds with thorough documentation. -​ Managed hotel overbooking issues by securing suitable alternative accommodations promptly. -​ Conducted Zoom training sessions, developed support materials, and mentored new hires. -​ Collaborated with teams to address bugs and policy exceptions efficiently. Marina Byblos Hotel | Waitress​ ​ ​ ​ ​ ​ March 2016 - August 2017​ -​ Greeted customers in a friendly and professional manner. -​ Presented menus, and answer customer questions. -​ Handled customer complaints or concerns with care and efficiency. -​ Processed payments using cash, card, or POS systems. -​ -​ Collaborated with team members to ensure smooth and efficient service. Upsell menu items and suggest pairings to enhance the dining experience. EDUCATION College/Vocational level [ 2010 - 2014 ] ​ ​ ​ ​ ​ CUM LAUDE - LATIN HONOR Far Eastern University Bachelor of Science in Tourism Management Secondary level [ 2006 - 2010 ] Roosevelt College SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Email & Calendar Management Tools/CRMs/Systems (Zendesk, Asana, Airtable, Monday.com, Zoho, DocuSign, Canva) Customer Service Project Management Scheduling & Travel Coordination Microsoft Office (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Calendar, Drive) Data Entry & Document Management Written & Verbal Communication Problem-Solving & Process Optimization Remote Team Support & Collaboration Communication Tools: Google Meet, Zoom, Slack, WhatsApp Call Tools: CallRail, SmrtPhone, Ring Central, Mojo E-commerce platforms: Amazon, Shopify, Tiktok Shop