Blezie Lobigo

Sweepstakes Platform | Customer Experience Specialist

• Assisted players with account issues, payments, and reward inquiries via Zendesk.
• Resolved tickets promptly, ensuring customer satisfaction.
• Documented resolutions and escalated complex cases when needed.
• Deleted spam and irrelevant comments on Facebook and Instagram.
• Removed inappropriate or negative comments from the company website.
• Coordinated with team members to resolve customer issues efficiently.

Real Estate | Executive Coordinator/Admin Assistant & Marketing

• Managed the CEO’s calendar, organized meetings, and supported internal team communication to drive business operations.
• Served as the main liaison for clients and internal teams, resolving issues, addressing inquiries, and streamlining workflows to improve customer experiences.
• Collaborated with the team to ensure deadlines were met through task coordination in tools like Asana, prioritizing and executing solutions in a timely manner.
• Created and proofread reports, contracts, and documentation to ensure precision and professionalism in all client interactions.
• Extracted and skip-traced lead lists, cleaned and formatted data sets, and prepared contact lists for high-conversion SMS campaigns using SmarterContact.
• Set up and launched SMS marketing campaigns using SmarterContact, managing contact imports, message sequences, and delivery timing to maximize engagement.
• Developed detailed process documentation to streamline team workflows and reduce operational errors.
• Assisted with a wide range of ad hoc tasks, including additional skip tracing, research