Blezie Lobigo

E-commerce | Admin Assistant | Customer Service

• Acted as the primary point of contact for customers across multiple platforms (Shopify, Amazon, TikTok Shop), proactively resolving issues and ensuring seamless experiences.
• Handled customer inquiries via email with urgency, delivering personalized and high-quality service to maintain satisfaction and retention.
• Followed up with customers who left negative reviews and offered Courtesy Refund in compliance with Amazon’s communication policies, supporting brand reputation.
• Identified and solved issues related to Amazon listings, ensuring accuracy, compliance, and visibility while preventing escalation.
• Maintained and updated spreadsheets to track orders, inventory, and performance metrics, providing real-time solutions to improve efficiency.
• Authored and organized SOPs to improve operational workflows and ensure consistency and efficiency.
• Updated and optimized Amazon product listings by following structured guidelines for titles, bullet points, product descriptions, and backend keywords to improve search visibility, conversion rates, and compliance with Amazon policies.
• Created and optimized Amazon campaigns to drive product visibility and sales, while also identifying and reaching out to Amazon influencers and creators to build collaborative partnerships and expand brand reach.

Real Estate | Executive Coordinator/Admin Assistant & Marketing

• Managed the CEO’s calendar, organized meetings, and supported internal team communication to drive business operations.
• Served as the main liaison for clients and internal teams, resolving issues, addressing inquiries, and streamlining workflows to improve customer experiences.
• Collaborated with the team to ensure deadlines were met through task coordination in tools like Asana, prioritizing and executing solutions in a timely manner.
• Created and proofread reports, contracts, and documentation to ensure precision and professionalism in all client interactions.
• Extracted and skip-traced lead lists, cleaned and formatted data sets, and prepared contact lists for high-conversion SMS campaigns using SmarterContact.
• Set up and launched SMS marketing campaigns using SmarterContact, managing contact imports, message sequences, and delivery timing to maximize engagement.
• Developed detailed process documentation to streamline team workflows and reduce operational errors.
• Assisted with a wide range of ad hoc tasks, including additional skip tracing, research, and