Blessing Udokpoh

BLESSING UDOKPOH Medical Virtual Assistant | Registered Nurse | Telehealth & Patient Support Specialist PROFESSIONAL SUMMARY • Registered Nurse and Medical Virtual Assistant with expertise in patient scheduling, EHR management, and telehealth coordination. • Skilled in telehealth coordination, HIPAA compliance, and medical workflow optimization using tools like Picktime, Zendesk, HubSpot, and ClickUp. • Proven ability to combine clinical knowledge with administrative efficiency to enhance patient satisfaction and streamline healthcare operations. SKILLS • Telehealth Platforms (Zoom, Doxy.me, Microsoft Teams) • Electronic Health Records (EHR) Management • Medical Terminology & Documentation • HIPAA Compliance & Patient Confidentiality • Online Appointment Tools (Picktime, Calendly,) • • • • Calendar & Email Management (Google Workspace, Microsoft Office Suite) Workflow Automation: Zapier, Make.com Project & Task Management: ClickUp, Asana, Trello CRM & Client Support: HubSpot, Zendesk, Freshdesk WORK EXPERIENCE Scheduling Coordinator April 2025 – Present Dunamis Cottage Clinic – Nigeria • Designed and launched an online booking system using Picktime, resulting in a 60% reduction in manual scheduling errors and a 40% increase in client self-service bookings within the first month. • Coordinated patient scheduling and follow-ups, while ensuring accurate documentation, timely reminders, and smooth communication between patients and providers. • Handled and responded to 50+ client inquiries weekly via Zendesk, assisting with appointment setting and contributing to a 95% customer satisfaction rate. Virtual Personal Assistant February – May 2025 Assistant to a Senior Consultant – Nigeria • Managed and optimized a busy calendar with 25+ weekly appointments, improving scheduling efficiency by 30%. • Streamlined email management, reducing average response time from 24 hours to 3 hours, and boosting client satisfaction ratings from 85% to 98%. Client Support Officer June 2023 - February 2025 Heartland Alliance LTD/GTE – Akwa Ibom, Nigeria • Provided personalized support to 300+ clients, implementing tailored communication strategies leading to a 25% increase in engagement and a 90% satisfaction rate. • Maintained strict data confidentiality and HIPAA privacy and collaborated with healthcare teams, ensuring seamless service delivery and achieving a 99% client retention rate. Staff Nurse November 2022 – April 2023 Dunamis Cottage Hospital – Akwa Ibom, Nigeria • Managed acute and chronic patient conditions, ensuring optimal pain management and improved recovery outcomes by 63%. • Utilized electronic health records (EHR) for accurate documentation and efficient patient handovers. • Provided patient education on post-discharge care, reducing readmission rates by 20%. EDUCATION Bachelor of Science in Nursing Degree – National Open University of Nigeria Registered Nurse Certificate – School of Nursing, Akwa Ibom State CERTIFICATIONS & TRAINING • IT Support Training – Digital Witch (June 2025) • Virtual Assistance Skills Certificate – ALX Africa (April 2025) • Customer Service in Healthcare – Alison (March 2025) • HIPAA Compliance: A Complete Guide – Alison (February 2025) • Project Management Essentials – Cornerstone OnDemand Foundation (February 2025) Ongoing November 2022