Blessing Stephen Ekwe | Freelancer Resume

BLESSING EKWE C U S T O M E R S E R V I C E - R E P R E S E N T A T I V E - 9 Cycad Crescent, Glenwood, Goodwood Cape Town, WC, 7460, Cape Town, 7460, South Africa ABOUT ME Skilled Sales and Customer Support Specialist with a solid track record in eﬃcient opera ons management. Excep onally proﬁcient in understanding and fulﬁlling the needs of customers and team members. Commi ed to personal growth to deliver beyond expecta ons. Expert at managing high-pressure situa ons, mee ng deadlines and remaining within budget. Eager to contribute these skills to your dynamic team. SKILLS WORK EXPERIENCE A er-sales support CUSTOMER SERVICE REPRESENTATIVE | MWRLife | Dec 2022 - Sep 2023 Responsibili es: • Responded to live chat rooms to answer and resolve customer queries, eleva ng customer sa sfac on with immediate support. • Processed refunds, exchanges and service requests for customers. • Referred customers to team leaders and expert advisers for complex inquiries. • Trained and mentored customer service team in service standards, loyalty programs and sales techniques. • Navigated customer support channels to resolve diverse customer queries within target meframes. • Followed up on customer issues, reaching out to verify sa sfac on beyond ini al communica on. • Handled complaints calmly and professionally, providing appropriate solu ons to promote con nued customer sa sfac on. • Addressed customer service enquires quickly and accurately. • Oversaw customer account inquiries, accurately providing informa on to resolve service complaints and guarantee customer sa sfac on. • Built rapport with customers through courteous and professional communica ons. • Employed knowledge of latest company policies, escala ng cri cal issues and monitoring queries in line with best prac ces. • Established warm and friendly rapport whilst interac ng with customers by phone, email and on live chat. • Stayed current on policies, procedures and standards to oﬀer op mal support. • Monitored email to promptly collect and respond to complaints. • Coordinated referrals and escala ons to obtain specialised support. • Live chat opera on Typing 40 WPM Customer Support Complaint handling B2C sales SALES REPRESENTATIVE | Yonoh (PTY) LTD | Jul 2021 - Oct 2022 Responsibili es: • Maintained comprehensive brand and product knowledge to maximise sales opportuni es and meet set targets. • Grew customer base by acquiring new customers and iden fying needs to deliver relevant products. • Nego ated customer pricing within agreed guidelines to achieve margin targets. • Approached customers with consulta ve mentality to uncover and meet speciﬁc requirements. • Demonstrated strong communica on and me management skills to meet and exceeded sales targets. • Helped guests obtain specialised support for product, service and payment issues. • Shared new products and promo ons with customer to encourage sales. • Set up temporary sales structures at markets to a ract new customers. • Met sales targets through proac ve promo on and excellent customer service. • Advised customers on product range, price, delivery, warran es and product use. • Handled customer returns, refunds and exchanges at customer service desk. • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries. • Boosted client reten on, establishing sales goals and securing targeted rates. • Maintained produc ve rela onships with exis ng customers through excep onal follow-up a er sales. • Cold-called prospec ve customers to build rela onships. • Shared comprehensive brand and product knowledge to maximise sales. • Addressed customer ques ons, problems and complaints in person and via phone to maintain posi ve rela onships and support smooth communica ons. • Nego ated and closed deals with minimal required support from sales and ﬁnance managers. • E D U C AT I O N POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT Management College of Southern Africa, Cape Town | 2019 BACHELOR OF ARTS IN ENGLISH Covenant University, Ota, Nigeria | 2014 INTERNSHIPS TEACHER | Hope in God Academy, Nigeria | Calabar | Jan 2016 - Mar 2016 Responsibili es: • Upheld school's ideals by trea ng parents, teachers and students with respect and considera on. • Iden ﬁed clear learning objec ves and speciﬁed teaching methods. • Completed assessment cycles to facilitate development of individualised learning programmes. • Assessed pupils' learning needs, progress and achievements to inform curriculum development and study plans. • Oﬀered guidance and counselling services to pupils to ins l norms and values for harmonious existence. • Nurtured learners' abili es and interests by supervising and coordina ng crea ve ac vi es and lessons. • Ini ated and guided class discussions on complex topics, grouping learners to encourage teamwork. • Tracked a endance for absenteeism and reported iden ﬁed pupils for interven on. • Organised classrooms and created displays to encourage posi ve learning environments. • Set clear targets for future improvements using students' prior levels of a ainment. • Supported school administra on by contribu ng regularly to staﬀ mee ngs. PUBLIC RELATIONS ASSISTANT | Cross River State Water Board, Nigeria | Calabar | Oct 2014 - Aug 2015 Responsibili es: • Created communica ons materials using simple language to make informa on easily understandable by all stakeholders. • Demonstrated the ability to work under pressure and priori se workload, managing mul ple projects simultaneously. • Edited and proofread company deliverables before publica on or distribu on to verify forma ng, aesthe cs and content were in line with company standards and expecta ons. • Supported head of PR in developing and delivering execu ve PR programme to raise visibility and credibility of company's management team. • Developed strong employee rela onships by suppor ng individual needs, issues and complaints eﬃciently. NEWSPAPER REPORTER INTERN | Nigerian Television Authority | Calabar | Aug 2013 - Sep 2013 Responsibili es: • Veriﬁed and collated evidence and informa on to support stories using relevant informa on sources, including internet, archives and databases. • Assisted in pre-produc on and produc on ac vi es, including researching, shoo ng and edi ng videos. • Followed leads from police, public and press conferences to generate ideas for stories and features. • Worked and assisted staﬀ to edit and evaluate impacts of stories, including content analysis and meliness. • Wrote compelling proﬁle features of interviewees, explaining content in easyto-understand fashion for readers and audience. • Researched and tailored content to suit mul ple pla orms, including radio, television and print.