Blessing Onwugbufor

ONWUGBUFOR BLESSING CUSTOMER SUPPORT- -**** FCT Abuja PROFESSIONAL SUMMARY Dynamic customer service support professional with a proven track record at delivering expectional support in fast-paced environment, excelling in communication and problem solving. I leverage strong computer skills and a friendly demeanor to enhance customer experience. I thrive in fast paced environment, tech-savvy with experience using CRM-platforms, ticketing systems and multi-channel communication (Phone, Email, Live Chat) Seeking to leverage strong communication skills and remote work discipline to contribute to a forward thinking international team. WORK HISTORY Self-Employed, Abuja Freelance Customer Support (Remote) Developed strong written communication skills through online interactions. Practiced active listening and problem solving in various online communities. Self-taught in customer service best practices via online courses. 01/2026 – Current Vee Technologies Abuja Customer Support Assistant (Hybrid) Handle an average of 10-20 customer inquiries daily via phone, email, and live chat, maintaining a 90%+ satisfaction rating. Resolve customer complaints efficiently by identifying root causes and providing clear, empathetic solutions. Maintain accurate records of customer interactions in Hubspot ensuring data integrity for future reference. Contribute to a knowledge base by documenting frequently asked questions and common resolutions. 07/2025 – 12/2025 Green Earth Initiative NGO Customer Support Assistant • Assisted custmers via phone, Whatsapp, and Email by responding promptly to inquiries and resolving issues. • Maintained a first-contact resolution (FCR) of 88% • Organized Customer Feedback into reports, helping improve delivery services. • Handled up to 20+ customer interactions daily while maintaining professionalism and accuracy. 02/2024 – 09/2024 Abuja, Nigeria • • • • • • • EDUCATION University of Abuja Bachelor of Arts: International Relations 2017 – 2022 F.G.G.C BWARI High School Diploma: Arts 2011 – 2017 SKILLS Friendly, Positive Attitude Teamwork and Collaboration Client Relationship Management Tech and Computer Savvy Data Entry & Research Conflict Resolution & Problem Solving Typing Speed 50+ WPM Remote Collaboration ( Zoom, Google Workspace) LANGUAGE English Fluent (written and spoken) ACHIEVEMENT 100% attendance and punctuality record for 3 consecutive months. Reduced average call handling time by 20% through improved product knowledge and active listening CERTIFICATIONS & TRAINING Customer Service Certification RESA Africa 2024 Zendeck Support Administrator Certification ADDITIONAL INFORMATION Work Setup Dedicated quiet home office | 24/​7 high-speed internet (40+ Mbps) | Backup power supply | Noisecanceling headset Availability Immediately. Preferred Work Hours Flexible, willing to work US time zones (EST/​PST) TECHNICAL SKILLS CRM Platforms CRM Platforms: HubSpot, Freshdesk Communication Tools Communication Tools: Microsoft Teams, Zoom, Google Meet. Productivity Tools Productivity Tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides) REFERENCES Available on Request