Blessing Onwugbufor

Blessing Chinenyenwa Onwugbufor ■ Abuja, Nigeria | ■ - ■ -Professional Summary Energetic and empathetic Customer Service Specialist with strong communication and problem-solving skills. Experienced in handling customer inquiries via phone, chat, and email with professionalism and patience. Adept at using modern customer support tools and delivering a positive customer experience. Quick to adapt, reliable, and eager to provide value to remote teams worldwide. Core Skills • • • • • • • Customer Support (Phone, Email, Chat) CRM Tools (Zendesk, Freshdesk, Zoho) Strong Communication & Active Listening Conflict Resolution & Problem Solving Time Management & Multitasking Remote Collaboration (Zoom, Google Workspace) Typing speed: 50+ WPM Professional Experience Customer Support Assistant (Remote) – [Green Earth Initiative NGO] | Abuja, Nigeria Feb 2023 – Sept 2024 - Assisted customers via phone, WhatsApp, and email by responding promptly to inquiries and resolving issues. - Maintained a first-contact resolution (FCR) rate of 88%. - Organized customer feedback into reports, helping improve service delivery. - Handled up to 30+ customer interactions daily while maintaining professionalism and accuracy. Freelance Virtual Assistant – Remote Jan 2025 – July 2025 - Managed scheduling, emails, and client communications for small business owners. - Delivered excellent service under tight deadlines, ensuring repeat client referrals. - Improved response time by 40% by introducing structured templates. Education & Certifications - B.A – [History & International Relations] [University of Abuja,-] - Online Certificate: Customer Service Fundamentals (Coursera) - Zendesk Support Administrator Certification Additional Information - Languages: Fluent in English, Conversational Pidgin - Tech-Savvy: Comfortable with remote software & online tools - Availability: Flexible schedule, including evenings and weekends