Blessing Onwugbufor

Social Media Account Management (Hybrid)

Role: Customer Service Representative

• Responded to Calls, DMs, comments, and customer questions on multiple business pages.

•Assisted in guiding clients through services, pricing, and booking processes.

•Learned how to handle diverse customer personalities while maintaining brand voice.

I’ve worked directly with customers through a car rental business (Vee Technologies)

My role required me to answer inquiries, resolve complaints, manage bookings, and maintain positive customer relationships. I’m experienced in remote communication via WhatsApp, Instagram, and email, and I’ve developed strong skills in active listening, problem-solving, and customer satisfaction. These experiences have given me a professional foundation in customer support and the adaptability to work in fast-paced online environments.