Blessing Onabanjo

Blessing Onabanjo CUSTOMER SERVICE REPRESENTATIVE I am a detail-oriented Customer Service Representative with over two years of experience assisting international clients across diverse markets. I bring a strong focus on delivering clear communication, resolving customer concerns efficiently, and ensuring a smooth service experience from first contact to resolution. I have supported clients across the U.S. and Africa in remote environments, managing inquiries, onboarding processes, and service-related issues with professionalism and empathy. My experience working with multilingual customers has strengthened my ability to adapt, listen actively, and provide solutions that build trust and long-term customer satisfaction. SKILLS Account Onboarding & Support Complaint Handling & De-escalation Multichannel Customer Support Customer Issue Resolution Client Relationship Management Chat, Email and Phone support Cross-Cultural Communication Problem-Solving & Critical Thinking PROFESSIONAL EXPERIENCE GoNomadhq Remote (USA) Dec 2024- Jan2026 Customer Service Representative Rapidly resolved a backlog of 10,000+ inbound WhatsApp inquiries within 4 weeks of joining, restoring timely client communication and improving overall customer response rates. Proactively recommended the integration of email communication to enhance message traceability, maintain brand tone consistency, and improve internal documentation processes. Accomplishments: Successfully onboarded 5,000+ end users during company-wide platform migration, guiding clients through the transition to a new dashboard and ensuring a smooth user experience with minimal disruption. Facilitated onboarding for 2,000+ newly paying customers, completing KYC verification processes and providing step-by-step guidance on navigating and using the platform effectively. Proactively managed client compliance communications by sending structured email reminders regarding documentation, filings, and regulatory requirements, improving response rates and reducing delays. Recorded and documented detailed meeting minutes during general company meetings to ensure clarity, accountability, and alignment across teams. Anchored internal alignment calls, coordinating team discussions, clarifying action points, and strengthening crossfunctional collaboration. ElixirBeauty Brand Remote ( Angola) Multilingual Customer Support Representative Jan 2024 – Dec 2024 Delivered multilingual customer support (Portuguese & English) via WhatsApp, and email, assisting clients with product inquiries, order placement, and post-purchase concerns. Managed high-volume outbound and inbound customer interactions, maintaining consistent follow-up communication to improve conversion and customer satisfaction rates. Closed an average of 3 deals monthly by identifying customer needs and recommending suitable product solutions. Maintained a 40% follow-up conversion rate through structured customer engagement and relationship-building strategies. Resolved customer complaints and delivery issues promptly, ensuring positive brand representation and repeat business. Supported backend order processing and coordinated with internal teams to ensure accurate and timely fulfillment.