Blessing Okoli

Blessing Okoli Customer Service Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with an outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute tocompany success. Specializes in quality speed andprocess optimization. blessingchukwuokoli@gmail. com- WORK EXPERIENCE Sales/Customer Support. Nath Electronic Limited. 08/2018 - 02/2020, Lagos Achievements/Tasks Lagos, Nigeria Helped a large volume of customers every day with a positive attitude and focus oncustomer satisfaction. SKILLS Provided company policies to customers and answered questions by phone, emails, and online chat. Time Management Excellent, communication Active Listening Empathy Problem Solving Customer Service Marketed additional products and servicescomplimenting customers' current offeringsand adding values. Offered basic support for clients on a widerange of company product. Promoted the company's brand and unique offerings through personalized customersservice. .Recommended product for customers thoroughly explaining details. Customer Support Officer Wendoubles Ventures 04/2014 - 06/2017, Lagos Achievements/Tasks Answered customer telephone calls promptly. Listened to customers questions and concerns provide answers and responses. Provided excellent customer service by efficiently resolving issues and inquiries. LANGUAGE Organize customer information and account data for business planning and customer service purpose. English Professional Working Proficiency CUSTOMER SERVICE REPRESENTATIVE INTERESTS Spring Bank Plc (01/2011 - 03/2013) Customer Service. Customer Support Sales/Telemarketing. customers, retrieving customer data, presenting relevant product information and canceling services CERTIFICATES Udemy- Customer Relationship Management Udemy- Customer Service Udemy- Google Suites PERSONAL PROJECTS Managed and supervised team mates Ensured timely response to all complaints EDUCATION Abia State University Business Administration and Management. (Bsc) 01/2007 - 10/2010, ACHIEVEMENTS Feedback as a measurement for growth Abia State